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Feedback is an essential part of any process to ensure its effectiveness. When implemented in the workplace, feedback can increase employee engagement. In this “Conducting Feedback” online course, you’ll learn the importance of giving and receiving feedback at work, and the expectations and challenges associated with feedback. Topics you’ll learn include techniques for giving feedback and how to make sure that feedback is constructive. By the end of this training course, you’ll have tools to provide interactive feedback. When receiving feedback, you’ll learn how to use active listening, specific questions you can ask about your performance, and how to respond to positive feedback.

Giving and receiving positive feedback in the workplace can strengthen work relationships. Constructive feedback also offers many benefits to the organization. Additionally, there are important feedback techniques and approaches to ensure the feedback is constructive, rather than destructive. In this course, you’ll learn how to deliver positive and negative feedback, and how to accept and respond to negative feedback. You’ll also learn how active listening and feedback can increase employee engagement.