Escuta ativa

Active listening skills are important to all our relationships, but there are many benefits of active listening in the workplace. To be a good boss, employee, or co-worker, we need active listening skills to comprehend and empathize with others. Most people are not very good listeners. In this course, you’ll learn the definition of active listening and the importance of active listening. We’ll review active listening examples so you can learn how to analyze and summarize what you’ve heard. Finally, you’ll learn how to be an effective communicator with key active listening techniques as you review active listening examples.

“Did you hear me?” “What did you say?” We say and hear these phrases every day. They are a clue that effective communication is not occurring. One way to improve communication is through active listening. When management implements active listening training and the skill is used consistently, the company sees the benefits of active listening in the workplace right away. In this course, you’ll learn why active listening is important, and tips to becoming a better listener. This course will teach three important skills required for active listening and three categories of questions you can use to ensure comprehension.