积极倾听
这些积极的倾听技巧可增强您的倾听和理解能力。课程简介
Active listening skills are important to all our relationships, but there are many benefits of active listening in the workplace. To be a good boss, employee, or co-worker, we need active listening skills to comprehend and empathize with others. Most people are not very good listeners. In this course, you’ll learn the definition of active listening and the importance of active listening. We’ll review active listening examples so you can learn how to analyze and summarize what you’ve heard. Finally, you’ll learn how to be an effective communicator with key active listening techniques as you review active listening examples.
“Did you hear me?” “What did you say?” We say and hear these phrases every day. They are a clue that effective communication is not occurring. One way to improve communication is through active listening. When management implements active listening training and the skill is used consistently, the company sees the benefits of active listening in the workplace right away. In this course, you’ll learn why active listening is important, and tips to becoming a better listener. This course will teach three important skills required for active listening and three categories of questions you can use to ensure comprehension.
您将学到的内容
- 区分聆听与积极聆听
- 运用有效积极聆听所需的三项技能
- 使用三类提问来确保理解
- 恰当地向说话者复述和重复其内容
- 分析并总结说话者所表达的内容
- 认识积极聆听对人际关系的重要性
关键要点
- 积极聆听技能帮助上司、员工和同事在职场中理解并体谅他人。
- 有效的积极聆听需要三项特定技能，并使用三类提问来确保理解。
- 积极聆听有助于使人保持专注，并记住所听到的内容。
- 当管理层实施积极聆听培训并持续运用该技能时，公司会立即在职场中看到成效。
- 恰当且有效地向说话者复述内容是成为高效沟通者的一部分。
常见问题
这门积极聆听课程适合谁？
它适合任何想要成为更好的上司、员工或同事的人，因为积极聆听技能有助于我们在职场中理解并体谅他人。
这门课程会教给我什么？
您将学习积极聆听的定义与重要性、积极聆听所需的三项技能、确保理解的三类提问，以及如何分析、总结和复述您所听到的内容。
这门课程涵盖哪些主题或课时？
本课程包括以下课时：导论、提问、复述、总结和结论。
通过这门课程我会获得哪些技能？
您将培养积极聆听、面谈、聆听、沟通方法、反思式聆听和社交聆听等方面的技能。
为什么积极聆听很重要？
大多数人并不是很好的聆听者，而积极聆听能改善沟通，使您能够保持专注、记住所听到的内容，并在人际关系和工作中体谅他人。
