沟通行为类型

Everyone has a different style of communicating, but not all styles are beneficial for fostering positive relationships in the workplace and getting things done. In this "Communication Behavior Types" course, you'll learn the four different types of communication — aggressive, submissive, compliant/indifferent, and assertive — and how to recognize each at work. You'll learn how to properly manage those with more challenging communication styles, and how to draw out and train healthy communication skills in your team. The effective communication techniques learned here can help you create a more productive and enjoyable workplace.

Different types of communication exist in every workplace, but you're setting your team up for failure if you don't know how to respond to and manage each type. This course will help you learn how to identify the four communication behavior types. Some of those types may be a challenge to your leadership and workplace dynamics, including the impact of aggressive communication. This course will provide you with techniques to draw out interest and involvement from your team, and how to help them become better communicators. You'll also learn the characteristics of a great communication type, which involves being actively engaged, having empathy in discussions, and seeking win-win solutions. You can apply the insights you'll learn in this course towards strengthening your team and their communication today.