(upbeat music) Let's go over, how to exhibit resiliency by evaluating your actions and attitude, being more adaptive and cultivating positivity. You'll also learn more about setting goals, reviewing progress and responding with confidence. When you encounter a challenge, do you tackle it right away or do you hesitate? Understanding your tendencies when facing an obstacle, is an important part of self-awareness in developing your resiliency at work. It's important to evaluate your actions and attitude, when you wanna implement a process of self-improvement. To get started, here are three simple questions for addressing a challenge at work. What happened? What does it mean? And, what will you do now? Let's start with, what happened? The answer to this, isn't always the same, because everyone perceives and responds to issues through their own unique perspectives. For example, three employees may interpret their supervisors criticism in very different ways. Employee A. "My supervisor feels my work didn't meet her expectations." Employee B. "My supervisor is disappointed in me, so I might lose my job." Employee C. "My supervisor is just in a bad mood." These are completely different perceptions of the same situation. Professor Elizabeth R. Thornton, founder of the Global Initiative for Objective Leadership, an author of "The Objective Leader", observed. "We perceive something, and in an instant, we project our mental models, our past experiences, our backgrounds, onto whatever that is, a person, situation, or event. Oftentimes, we get it wrong." Thornton suggests, a few ways to get around your inherent perceptions. Recognize your limitations to perceive reality objectively. You're not inherently objective. Acknowledge your weaknesses. What situations trigger you? Build your "tribe". This can be a diverse group of friends and associates who can give you unbiased or alternative perspectives. And learn more about yourself, such as your personality type, boundaries, and threshold for growth and change. If you didn't notice, employee A's response was the most objective, making it the most resilient perspective. This employee, would be best prepared to the second question. What does this mean? There are plenty of ways to answer this question including, "I didn't prepare well. I didn't have the correct training or tools. I didn't have the support of a necessary team member." Or, "I didn't know how to communicate properly." It's important to figure out what a given obstacle means to you. Sometimes, it goes beyond negative feedback. Other times, it might be working with a difficult colleague. It's easy to view both of these types of situations with bias, since you're the one being directly affected. By trying to improve your understanding of the issue, you limit the chance that your personal feelings will affect how you respond or move forward. The final question. What will you do now? Helps you find solutions to minimize further consequences. For example, if you didn't prepare well, ask yourself why, and be honest. If you didn't communicate well, reach out to a trusted peer to help you determine where your weaknesses lie.