Using Emotional Intelligence in Business and Crisis

Name: Using Emotional Intelligence in Business and Crisis
Author: Don Phin

You can employ emotional intelligence in any situation. Here’s how.

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Course: On-Demand

(bright music) Working with diverse teams can present many challenges. Emotional intelligence is an essential skill for building relationships and working effectively with others. It is also essential to success and survival in crisis situations. In these lessons, you will learn how to apply emotional intelligence skills to any situation. We spend more time at work than anywhere else in life. That means our happiness and our success depends largely on our relationships with the people we work with. Bad relationships at work may lead to unhappiness and a lack of success. Great relationships at work will lead to fulfillment and more favorable outcomes. Let's consider a struggling coworker Jim. While some people in the office are overconfident in their abilities, Jim is not like that. In fact, Jim is very talented, but for some reason, he feels stuck in a rut. You can't just tell him to get over it. That isn't helpful. Emotionally intelligent people understand that the way out of being stuck in a rut is through creativity. What can you do to coax, encourage, and inspire Jim to take a creative step? The first thing you can do is to be an example of that creativity. Leading by example is the best way to influence others. But let's assume the Jim saw your example and still hasn't gotten past whatever blockages are in his way. One thing you could do is invite Jim to have a talk or maybe go for a walk or a cup of coffee together. You can say something like, "I sensed you've been a little off lately. How about we take a walk? I'd love to share some things I've been thinking about too." You make the invitation in the best way you know how. If he declines, let him know it's an open invitation and remind him of it every few weeks or so. What you'll find is that Jim will have that conversation with you when he is ready, not when you are. A great listening question you can use is, "What is your story about the situation?" That question will allow Jim to tell his story from his point of view out loud, maybe even for the first time. The question addresses his emotional intelligence, not his IQ. Very often, what gets in our way are these secret stories that stay in our subconscious mind. By letting Jim talk for at least five minutes, he can hear himself. It may take a little while to formulate his thoughts, and you may have to sit in silence. That silence is not an invitation for you to interrupt his thinking with your thoughts. Just listen. Don't comment, try to fix, compare, give advice, or anything else to that nature. Just listen. You just wanna find out what his story is. A great coach enables people to self-correct simply through hearing themselves say things out loud. It can have a transformative impact. Try practicing the listening exercise at work or even at home tonight. You may be surprised by the stories people tell themselves.

Beginner Provider : Don Phin 3 Lessons · 5m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

What does emotional intelligence look like in practice? This course delves into the ways you can apply EQ to real situations in your work life and even your personal life. We will explore how to build successful relationships, reinforce your emotional intelligence simply by showing people you care about them, and discuss a formula for using introspection to build your emotional intelligence.

What You'll Learn

Apply emotional intelligence skills in any situation, both at work and in personal life
Build successful relationships by showing people that you care about them
Develop the ability to be honest and open with others
Use introspection to reinforce and build your emotional intelligence
Practice the H.O.W. formula for applying emotional intelligence

Key Takeaways

Emotional intelligence (EQ) can be applied to real situations in both work life and personal life.
Showing people that you care about them is a way to reinforce your emotional intelligence and build successful relationships.
Introspection provides a formula for building your emotional intelligence.
Being honest and open is part of developing emotional intelligence.

Frequently Asked Questions

What does this course cover?

It explores how to apply emotional intelligence to real situations in your work and personal life, including building successful relationships, showing people you care, being honest and open, and using introspection through the H.O.W. formula to build your emotional intelligence.

What lessons are included in this course?

The course includes three lessons: Applying Emotional Intelligence at Work, Showing People That You Care, and The H.O.W. Formula.

What skills will I gain from this course?

You will learn to apply emotional intelligence skills in any situation, understand why it is important to show people you care, and develop the ability to be honest and open.

Does this course apply only to work situations?

No. The course delves into applying EQ to real situations in your work life and even your personal life.

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