Remote Work Conduct

Name: Remote Work Conduct
Author: Sara Bartlett

How to conduct yourself professionally while working remotely.

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Course: On-Demand

(bright music) For many organizations, working in a remote environment involves many of the same standards and expectations as working in a traditional office setting. These lessons will cover the benefits of analyzing your organization's remote work policy and the importance of understanding remote workplace expectations and precautions. You'll also learn how to follow professional etiquette and document issues in a remote workplace setting. It's important to establish how your organization defines a appropriate conduct for employees, regardless of location. In many scenarios, our professional conduct is set by those who have modeled the behavior for us. In a traditional, in-person workplace, you either learn these expectations through training or by observing others. In remote work, one of the foundational elements of doing business as usual is having clear policies in place. This ensures that employees, leadership, and your entire organization are on the same page. Most companies offer information about their policies during the onboarding process or an accessible employee handbook. No matter how you learn your remote work policies, your organization might establish various expectations, such as: Which roles can and can't be done remotely. What kind of technology is authorized for communication or collaboration. Or what's considered proper remote conduct. Observing remote work policies will ensure you and your team are consistent with organizational practices. These policies should also include how to handle difficult situations, like when procedures go wrong, or there's an interruption in work. This will help leaders and managers take the necessary steps in the event of an issue. For example, if a remote employee experiences a power outage and can't connect to the internet for work, what should be done? Depending on the scope of their role, they may still be able to work offline. But if the employee needs the technology and internet connection to complete their tasks, it's important to have a backup plan based on the organization's policies. According to a recent "Business Insider" article on remote work, dedicating a mobile hotspot could be possible resolution in this instance. If your organization accounts for technical difficulties in its budget, coming up with solutions like these might be easier to implement in your remote policies. There may even be instances where certain policies are applied differently between various roles. For example, if a car company has a retail location, a manufacturing building and a customer service hotline, then remote work policies could look differently between each of them. Employees who work in the retail or manufacturing locations might not be able to have the option for remote work. But the customer service hotline may be an area of the company that can transition employees to remote procedures. Another example would be an employee who has various roles, and some of them can be handled remotely. In this scenario, the employee could be given the option for a hybrid schedule. Regardless of how you choose to implement policies for remote work, it's important to have a rationale behind them.

Beginner Provider : Sara Bartlett 6 Lessons · 20m in Arabic, German, English, Spanish, French, Portuguese, Urdu, Chinese

Course Description

Most businesses take the time to develop policies governing in-office conduct and etiquette for their workers, and these policies are often learned by employees by modeling the behavior of long-time employees. For these in-person workers, it’s easy to pick up on body language and other non-verbal cues like eye contact and facial expressions. However, remote workers may have a more difficult time encountering and being able to interpret these cues. It’s important for everyone to understand workplace expectations and precautions and you can do so by observing and analyzing your organization’s remote work policy.

In this Remote Work Conduct course, you will learn about essential practices to follow for conducting yourself while working outside of an office, such as how to respond in an appropriate and timely manner to messages or phone calls. This course will also explain how to follow professional office etiquette and understand remote expectations and precautions.

What You'll Learn

Understand remote work cultural norms and workplace expectations
Determine organizational and employee expectations for remote work
Develop policies and practices for working remotely
Apply remote etiquette and professionalism in appropriate situations
Respond to messages and phone calls in an appropriate and timely manner
Document issues that arise while working remotely

Key Takeaways

Most businesses develop policies governing in-office conduct and etiquette, which in-person employees often learn by modeling the behavior of long-time employees.
Remote workers may have a harder time encountering and interpreting non-verbal cues such as body language, eye contact, and facial expressions.
Observing and analyzing your organization's remote work policy helps you understand workplace expectations and precautions.
Conducting yourself appropriately while working outside the office includes responding to messages or phone calls in an appropriate and timely manner.
Remote work conduct involves following professional office etiquette and understanding remote expectations and precautions.

Frequently Asked Questions

What does the Remote Work Conduct course cover?

The course covers essential practices for conducting yourself while working outside of an office, including responding appropriately and in a timely manner to messages or phone calls, following professional office etiquette, and understanding remote expectations and precautions.

What will I learn about remote work policies?

You will learn to understand remote work cultural norms, determine organizational and employee expectations with remote work, develop policies and practices for remote work, and learn remote etiquette and professionalism by observing and analyzing your organization's remote work policy.

Why is conduct different for remote workers compared to in-office workers?

In-person workers can easily pick up on body language and other non-verbal cues like eye contact and facial expressions, while remote workers may have a more difficult time encountering and interpreting these cues, making it important to understand workplace expectations and precautions.

What topics are included in the lessons?

The lessons include observing your organization's remote work policy, understanding your organization's expectations, responding in an appropriate and timely manner, following professional etiquette in appropriate situations, documenting issues, and a Test Your Knowledge section.

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Professional Development Units (PDUs): 0.5

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