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领导者的问题解决之道

通过高级的问题解决方法来增强领导能力。
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课程:随需点播
高级 提供方 Michelle Moore  6 章 ·  27 节课 ·  43m  语言:阿拉伯语, 德语, 英语, 西班牙语, 法语, 葡萄牙语, Chinese 

课程简介

Leaders need to be able to solve a wide range of problems. That’s no secret. But what might be a bit of a mystery are the strategies that go into solving problems effectively. In this Problem Solving for Leaders training, you’ll learn how to communicate your decisions with tact, encourage your team to communicate openly and be more decisive, as well. By the end, you’ll be able to identify the unique characteristics of problems, then use critical thinking to come up with positive outcomes.

Effective problem solving is a vital skill required of all good leaders. You need to be able to outline your vision and goals and get your team members on the same page to move together to achieve success. But good team leaders also must be able to guide their team toward conflict resolution through clear, effective communication. It is miscommunication that often leads to disagreements, and clear communication is the key component to avoiding and/or resolving such conflicts.

This Problem Solving for Leaders online course is therefore a course in effective communication. You’ll learn how to properly communicate with your team, and the skills required to identify problems and address conflicts in the workplace. Soon, even the most difficult conflicts will become easy to resolve.

您将学到的内容

  • 界定问题并识别其独特特征、起源、各方认知及严重程度
  • 运用沟通策略,包括积极倾听、有说服力的写作与演讲,以及理解你的受众
  • 在克服障碍和不合逻辑的推理的同时,运用清晰的步骤分析问题
  • 运用批判性思维策略来发现偏见、识别挫折并做出合乎道德的决策
  • 通过质量控制、流程改进和获取反馈来寻找可持续的解决方案
  • 将冲突作为一个问题来处理,并针对灾难、危机恢复和应急情况进行规划

关键要点

  • 有效解决问题是所有优秀领导者所必备的一项关键技能。
  • 本课程从根本上讲是一门有效沟通的课程,因为沟通不畅往往会导致分歧,而清晰的沟通是避免或化解冲突的关键。
  • 领导者将学会以策略性的方式传达决策、鼓励团队开放沟通,并变得更加果断。
  • 通过运用批判性思维,领导者能够识别问题的独特特征并取得积极的成果。
  • 领导者将学会勾勒自己的愿景和目标,并使团队成员协调一致,共同迈向成功并化解冲突。

常见问题

本课程适合谁学习?

本课程面向需要能够解决各种问题、并通过清晰有效的沟通引导团队化解冲突的领导者。

在《领导者的问题解决》课程中我将学到什么?

你将学习如何界定问题、沟通策略、分析问题的步骤、如何有效运用批判性思维策略,以及如何找到可持续的解决方案。

本课程是否涵盖沟通技能?

是的。本课程被描述为一门有效沟通的课程,涵盖积极倾听、有说服力的写作与演讲,以及理解你的受众,使你能够与团队进行恰当的沟通并处理工作场所中的冲突。

通过本课程我将获得哪些技能?

你将培养创造性问题解决、问题解决、冲突管理、冲突化解、员工冲突化解以及问题管理方面的技能。

本课程如何帮助应对冲突?

它教你识别问题并处理工作场所中的冲突,包括当冲突本身就是问题的情况,从而使即便是最棘手的冲突也变得更容易化解。