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Collaborative Conflict Resolution
Understand how to resolve conflict in a collaborative settingPreview the first lesson free — get full access to all 5 lessons.
Beginner Provider : KnowledgeCity 5 Lessons · 12m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
How do you deal with a negative team member? Can you take steps to improve your team’s culture? Your experience with a team will shape your daily work experience. Collaboration is essential for teams to achieve their goals. When a team has collaboration issues, they may experience losses in productivity, poor-quality work output, and missed deadlines. In severe cases, these issues could damage team morale and relationships among team members. Some situations might call for a more intervention-style discussion, in which your whole team is present with the problem individual or individuals to discuss their negativity, where each side can share their story and how they feel. As long as team members keep the discussion professional, they can find solutions together.
In this course on Collaborative Conflict Resolution, you will learn about how to practice mindful collaboration as well as how to navigate common challenges in collaboration. You will also explore how to overcome negativity as a team and how to determine when to get a third party involved.
What You'll Learn
- Practice mindful collaboration within a team
- Identify and navigate common challenges in collaboration
- Overcome negativity as a team
- Determine when to involve a third party in a conflict
- Apply intervention-style discussions to address negative team members professionally
Key Takeaways
- Collaboration is essential for teams to achieve their goals.
- Collaboration issues can cause losses in productivity, poor-quality work output, and missed deadlines, and in severe cases can damage team morale and relationships.
- Some situations call for an intervention-style discussion in which the whole team meets with the problem individual so each side can share their story and feelings.
- As long as team members keep the discussion professional, they can find solutions together.
- The course covers mindful collaboration, common collaboration challenges, overcoming team negativity, and knowing when to get a third party involved.
Frequently Asked Questions
What will I learn in this course?
You will learn how to practice mindful collaboration, navigate common challenges in collaboration, overcome negativity as a team, and determine when to get a third party involved in a conflict.
What topics are covered in the lessons?
The lessons include an Introduction, Common Challenges in Collaboration, Overcoming Negativity as a Team, Knowing When to Involve a Third Party, and a Test Your Knowledge assessment.
What skills does this course help me build?
It helps you build skills in overcoming obstacles, conflict resolution, and interdisciplinary collaboration.
How does the course suggest handling a negative team member?
It describes intervention-style discussions where the whole team meets with the problem individual so each side can share their story and feelings, and notes that keeping the discussion professional helps the team find solutions together.
Professional Certifications and Continuing Education Units (CEUs)
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
