Tactical Planning and Quality Assurance

Name: Tactical Planning and Quality Assurance
Author: Meredith Kiljan

Prepare for ASQ’s Certified Manager of Quality/Organizational Excellent Certification Examination

Preview the first lesson free — get full access to all 22 lessons.

Course: On-Demand

(bright music) In KnowledgeCity's Tactical Planning course you will learn about tactics and tactical planning. You'll focus on how tactical plans fit into strategic planning, operational planning and the management roles within this framework. You will also discover the advantages of tactical planning and its relationship with strategic planning. This course is designed to help you prepare for the ASQ Certified Manager of Quality/Organizational Excellence Certification Examination by focusing on tactical plans for strategic plan development and deployment. The focus is on the body of knowledge within the American Society for Quality and is coordinated with the tactical planning section of the certification examination. Tactics are the actions within a tactical plan that measure successes at each stage of the plan. They help start up the project and create real time goals. To understand and create tactics it's useful to think about what needs to be accomplished. Tactics can help break down long term goals into short term objectives. Tactics can also be focused on satisfying needs and achieving excellence. They are used for quick tactical or action plans and uncover gaps that may become obstacles if not addressed. Within strategic planning, actionable tactics can be used to visualize the future, establish goals, and create procedures and products. They can also be used in operational planning and tracking progress on daily or weekly tasks and evaluating results. Both degree of flexibility and timeline constraints determine how tactics are created and how they fit into the grand scheme of tactical planning. There are many elements of tactical planning that are used when creating tactics. And according to ASQ, The American Society for Quality, tactical plans, identify basic characteristics of tactics, specific, measurable, attainable, relevant time specific, and linked to strategic objectives. For example, if tactical plan is to reach more customers via social media, then the tactics would be each step of the process labeled specifically as to an attainable action that's relevant to the overall objective and a timeframe for its completion. Along with an explanation of how success will be measured. So a tactic might be to train staff on best practices for a particular platform within 30 days. And the success of the action might be measured by how many of the trained employees implement at least one best practice on the platform at the end of the 30 day period. Tactics, tactical planning, operational planning and strategic goals benefit from being aligned to create a system. Within this system. Quality management strategies and compliance can come together to create a structured framework.

Advanced Provider : Meredith Kiljan 4 chapters · 22 Lessons · 1h 21m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

There are several areas of tactical planning: the basics, how tactical planning integrates into organizational excellence, how tactical planning is an essential part of the American Society for Quality, and how tactical planning can increase quality within an organization. Organizational values, mission statements, and vision play a role in strategic and tactical planning. In this course, there is a base of tactical planning with integration into quality focus.

KnowledgeCity’s course, Tactical Planning and Quality Assurance, is intended to help you prepare for the American Society for Quality Body of Knowledge exam. Here you will learn the framework of tactical plans within strategic plan development and deployment. You’ll also learn how to define tactics as well as operational and strategic planning regarding quality management.

You will learn the basics of tactical planning with the integration of Japanese-created quality management procedures that are linked to the American Society for Quality.

This course will focus on organizational excellence through quality and metrics. You’ll also explore how effective action plans increase organizational excellence within quality management. This course will help you develop plans to engage employees in continuous improvement for implementation of improved quality policies and procedures.

What You'll Learn

Discover the principles and basics of tactical planning
Define tactics, operational planning, and strategic planning
Understand how operational, strategic, and tactical planning work together
Identify the role management plays at all levels of planning
Create organizational excellence through quality and metrics
Develop and evaluate tactics linked to strategic objectives

Key Takeaways

Tactical planning forms a framework within strategic plan development and deployment.
Organizational values, mission statements, and vision play a role in strategic and tactical planning.
The course connects tactical planning with Japanese-created quality management procedures linked to the American Society for Quality.
Effective action plans increase organizational excellence within quality management.
Developing plans to engage employees in continuous improvement supports the implementation of improved quality policies and procedures.

Frequently Asked Questions

What is this course about?

Tactical Planning and Quality Assurance covers the basics of tactical planning and how it integrates into organizational excellence, the American Society for Quality, and increasing quality within an organization. It teaches the framework of tactical plans within strategic plan development and deployment, and how to define tactics as well as operational and strategic planning regarding quality management.

What will I learn to do in this course?

You will discover the principles of tactical planning; define tactics, operational planning, and strategic planning; understand how operational, strategic, and tactical planning work together; identify the role management plays on all levels of planning; and create organizational excellence through quality and metrics.

Does this course help prepare for a certification exam?

Yes. The course is intended to help you prepare for the American Society for Quality Body of Knowledge exam.

How does this course connect tactical planning to quality?

It focuses on organizational excellence through quality and metrics, integrates Japanese-created quality management procedures linked to the American Society for Quality, and explores how effective action plans increase organizational excellence within quality management.

What topics do the lessons cover?

Lessons cover defining tactics and tactical planning, its relationship to strategic and operational planning, management's role, advantages of tactical planning, making tactics specific, measurable, attainable, relevant and time-specific, developing and evaluating tactics, organizational vision, goals and objectives, metrics, resource allocation and deployment, measuring organizational performance, and strategic deployment.