Communications Management

Learn what goes into a project management communications strategy.

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Course: On-Demand

(classical music) The project management plan contains many smaller plans within it such as the time management plan, the cost management plan, the human resource management plan, risk management plan, quality management plan and more. The plan we'll focus on in these lessons is the communications management plan. The communications plan will vary slightly in terms of its parts, but it's the sum of these parts that matters. The plan will contain these major parts. Stakeholder management strategy. This will detail your stakeholders' individual involvement with the project, how they can impact the project, the strategy for ensuring their support or overcoming obstacles they may put in your way and other identifying information that can help you you and your team work effectively with these stakeholders. This information is often compiled into the stakeholder register which can be helpful for at a glance information. Meeting management strategy. This part of the plan sets the types of meetings that will be held including their regular topics and agenda, the frequency of the meetings, the length, the attendees and other information that can provide clarity on meetings. all the different meeting types including those held regularly and those which may be impromptu. Status report strategy. The status report strategy will detail the information included in the status reports, who will receive the reports, who will generate the reports, the frequency of the reports, the types of reports such as a full report or a delta report and other information that will support this strategy. And an electronic communication strategy. This part of the report is often looked over, but it should be included in all communication management plans to ensure appropriate use of electronic communication channels. It should include the various media upon which official project communication can and will occur. And the media where official project communication should not occur. Additionally, if social media is being used to update customers or clients, this section would detail the information to be provided, frequency, who creates it, how it's disseminated and with what tool and any other information that can support this part of the plan. This section may also be used to outline appropriate etiquette for using electronic communications. Other parts of the communications management plan may also include how confidential information is handled and who can authorize its dissemination, the flow of the project information, what technologies or tools are available for use on the project and if there are any budgetary resources allocated to support it, standard document templates, a process for handling escalations and how changes to communications or the plan are handled and approved.

Intermediate Provider : Danny Howell 7 Lessons · 21m in Arabic, German, English, Spanish, French, Portuguese, Urdu, Chinese

Course Description

Project communication management is a set of processes that help ensure the right messages are sent, received, and understood by the right people. During a project you may communicate progress and issues to the project stakeholders, team members and leadership. In this Project Communication Management course, you will learn the different parts of a project communication plan, determine the best ways to disseminate information to stakeholders, and how to develop a communications strategy.

The plan we’ll focus on in these lessons is the communications management plan. The communications plan will vary slightly in terms of its parts, but it’s the sum of these parts that matters. Communication plans contain these major components: stakeholder management strategy, meeting management strategy, status report strategy, and an electronic communication strategy. As the project manager, you’re often the sender of information to multiple parties. A failure in communication can negatively affect a project and have a major impact.

What You'll Learn

Identify the major components of a communication management plan
List the 5 Ws and 1 H of project communication
Develop a stakeholder communications chart
Explain the types of technology available for project communication
Create a project communications management plan
Determine the best ways to disseminate information to stakeholders

Key Takeaways

Project communication management is a set of processes that help ensure the right messages are sent, received, and understood by the right people.
The course focuses on the communications management plan, whose major components are a stakeholder management strategy, a meeting management strategy, a status report strategy, and an electronic communication strategy.
During a project, communication may cover progress and issues shared with project stakeholders, team members, and leadership.
As the project manager, you are often the sender of information to multiple parties, and a failure in communication can negatively affect a project and have a major impact.
It is the sum of a communication plan's parts, rather than any single part, that matters.

Frequently Asked Questions

What will I learn in this Communications Management course?

You will learn the different parts of a project communication plan, determine the best ways to disseminate information to stakeholders, and learn how to develop a communications strategy, with a focus on the communications management plan.

What topics do the lessons cover?

The lessons cover The Communications Management Plan, Dissemination Determination, Communication Requirements Analysis, Communication Technology, Techniques of Communication, and The Communication Management Strategy, followed by a Test Your Knowledge assessment.

What are the major components of a communications management plan?

The plan contains a stakeholder management strategy, a meeting management strategy, a status report strategy, and an electronic communication strategy.

Who communicates during a project and with whom?

As the project manager, you are often the sender of information to multiple parties, communicating progress and issues to project stakeholders, team members, and leadership.

What skills does this course help build?

It supports skills in communication planning, communications management, customer communications management, managerial communications, project communications, and project management.

Professional Certifications and Continuing Education Units (CEUs)

Society for Human Resource Management (SHRM®)

Professional Development Credits (PDCs): 0.5

Certification Program Categories:

Leadership & NavigationBusiness AcumenConsultationGlobal MindsetEthical PracticeRelationship ManagementAnalytical AptitudeCommunicationDiversity, Equity & Inclusion

KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).