(light upbeat music) (upbeat music) Welcome to Preparing Your Sales Presentations. In the following lessons, you'll learn about the importance of developing clear objectives and conducting extensive research to help guide your sales presentation. You'll also learn how to adapt your presentation to correspond to your customer and address the problems they may face. Finally, you'll gain a better understanding of why it's critical to have expert knowledge of your product and optimize your presentation with an effective sales pitch. Whether you close a deal or not, your sales presentation can set the tone in your relationship with customers. It can either motivate your customers to do business with you in the future, or put them off from your organization completely. As a salesperson, you are usually the first point of contact, meaning you'll make an impression on them that they'll associate with your product or service going forward. Imagine you're going on a road trip to somewhere you haven't been before. Typically, one of the first things you'll do is map out your destination. This is because to reach a certain destination or goal, you'll need to know what direction you're going. This is also true in your sales presentations. To reach your sales goals, you'll want to identify the skills and knowledge necessary to succeed as well as any weaknesses you may want to improve. You also want to keep yourself on track, which is why you'll need an objective. Merriam-Webster's dictionary defines an objective as, "Something toward which effort is directed: an aim, goal or end of action." Your sales presentation objectives are key points that you want to make with your customers. By outlining your objectives, you're doing more than just presenting information. You're also answering potential questions, developing a plan of action and preparing your customers. The objectives in your sales presentations should be clear, measurable, and realistic. They should also be timely. For example, if your presentation can't go longer than an hour, you'll need to ensure you cover your most important points within that timeframe. For time-sensitive presentations, it's suggested that you practice beforehand while timing yourself. So how do you set your objectives? Think about goals you've had in your life. They could have been as big as wanting to become a professional athlete, or as simple as doubling the amount of money you have in savings. It's likely that you had or have some sort of plan of action to reach these goals. Oftentimes, this involves setting smaller short-term goals to work toward your long-term objective. For instance, if you wanted to double your savings, you might wanna make a smaller goal to speak with a financial advisor or set up a budgeting plan. The objectives you set professionally in a sales presentation are usually set similarly to your personal ones. When writing your objectives down, it's best to start with a verb. Each objective should serve as an action or a process to gain skills or knowledge. For example, if your objectives were to learn something new, you could start them with verbs, such as review, determine, repeat, or define. If you need help writing your learning objectives, you can also refer to Bloom's Taxonomy, which is a set of three hierarchical models used as a framework for instruction, learning and assessment. It's used extensively in the field of education, and can help you when setting personal or professional goals.