(soft music) Welcome to enticing leads through marketing content. In these lessons, you'll learn how to identify, and attract customers for your product. After identifying the benefits of market and customer research, you'll learn how to define and target your ideal customer. You'll also explore traditional, and digital marketing strategies to build your customer base. Throughout the sales process, it's important to ensure you're appealing to customers who need your products or services. Keep in mind that not every person will need what you're offering. For example, if you live in a warm climate, your prospects likely don't need Winter clothing. With this in mind, let's identify how you can find potential customers who will be most interested in what you offer. You may have heard of the five Ws, who, what, when, where and why. Using these categories can help you understand the features of your ideal customer, and how your product or service can benefit them. The first W is who, this involves creating your ideal customer persona by identifying your audience's needs, likes and dislikes. A customer persona represents a larger part of your customer base. Understanding this kind of information about your prospects can help you customize your sales and marketing approach. The next W is what, what are your customer's pain points, or problems. Understanding these pain points is important for crafting an action statement, or message that fully addresses how your product, or service can effectively solve those problems. Many offerings on the market are developed to solve problems. During the sales process, it's important to identify which problems your product, or service is designed to solve. If those solutions don't align with your potential customer's problems, they may not be your ideal customers. You might want to reach a wide audience, but it can be more beneficial to use your resources to focus on your most ideal customers. For instance, if you're selling a line of Winter clothing, then your ideal customer likely lives in a colder climate. Although it may be possible to find prospects in warmer climates, focusing efforts in those areas may not be an effective use of resources. Let's move on to the next W, where. When you think about how to generate leads, consider where your potential customers are located, perhaps they're within walking distance of your retail establishment, or located throughout various cities and countries across the world. Their geographical locations can influence how you implement your targeted marketing strategies, and it can affect the budget required to reach them. If your customers are local, you could place an advertisement in the local newspaper, or distribute flyers to local business owners. But if your customers are more geographically dispersed, your marketing efforts may consist of more technology based tactics by using wide reaching social media platforms. Our next W is when. When is the best time your product will be needed by your ideal customers. Consider asking questions like, is your product or service seasonal? What month or time of the year are your customers most likely to buy your product or service? Or is there a certain time of day, or day of the week that your customers are more likely to purchase? This kind of insight can help you effectively manage your time, and address the specific needs of your customers. Imagine a tutoring business that has opened a new location, the location was centered within a busy school district, but after several months with very few customers, the business eventually closed. The owners later realized that their operational hours were mostly during school hours, and they were typically closed after school. These hours of operation didn't align with when their potential customers needed to use the service. Even if the product, or service provides an effective solution, it must be offered when it best aligns with your customer's needs. The last W is why. Ask why your product is appealing to your potential customer. It's essential to note why your product is needed, and the benefits it offers. Just saying that your product is better than your competitors may not be helpful if you can't explain why to your customers. Keep in mind that your claims need to be realistic, and your product must be able to deliver what you promise.