HR Business Partner Communication Skills

Name: HR Business Partner Communication Skills
Author: Dari DeSousa

How you communicate with the people in your organization can make or break your effectiveness as an HR business partner. This course will cover how to…

Preview the first lesson free — get full access to all 3 lessons.

Request a demo Sign in

Course: On-Demand

(upbeat music) How you communicate with the people in your organization can make or break your effectiveness as an HR business partner. We'll now cover how to establish trust, which can better prepare you to communicate organizational changes. These next few lessons illustrate methods for talent decision processes and training. HR clients are almost entirely internal. Being seen as credible, ethical, and accountable is vital to effective leadership, especially for an HR business partner. Don't wait for managers to come to you with issues. Try and meet with them first to discuss their successes and challenges. This builds rapport and develops your business relationships. Be their source for solutions. You could ask them, "What are your goals "and how can I help you reach them in a way "that is aligned with company policy and objectives?" Practice confidentiality 100% of the time. If you always go to lunch with the same person because you have similar hobbies or backgrounds, people may perceive the two of you as closer than you actually are. This can lead others to assume that you tell that person everything. From there, it doesn't take much for people to suspect other things, such as favoritism or gossip. A good guideline is to be friendly and approachable to everyone. It's also not recommended to connect with people's personal social media in the workplace. If you must connect, LinkedIn is a professional social media application you can use. Holding yourself and others accountable makes you credible. Hold others accountable to work standards, professionalism, due dates, and policies. If you make an error, admit it, focus on how to correct it, and apologize when appropriate. Avoid blaming others for your mistakes or shortcomings. If everyone knows you've made a mistake but see you excusing it or covering it up, you'll lose credibility. Maintain integrity in everything you say and do. Model the behavior you want to see in others. If there's a written policy that says leaders can't accept gifts from vendors, and your team sees you accepting one, they'll think it's okay for them to bend the rules, too. That type of behavior can permeate your entire organization. Be the subject matter expert, or SME. If you aren't one already, learn to become one. For example, if you can't demonstrate suitable knowledge of 401(k) or 457(b) retirement plans, senior employees may be uneasy with your retirement plan proposals. There are many courses, books, and webinars on all aspects of HR available for little to no cost through a quick internet search or visit to your local bookstore. If you aren't sure about different wage structures or how to complete a job analysis, make sure to educate yourself. And finally, honor your commitments. Nothing diminishes trust more than when a colleague or leader tells you they'll take care of something, and they don't. It doesn't matter if they forgot. The only thing that'll be remembered is that they didn't follow through. If you were to do this repeatedly, others might not ever be able to trust your word. This can affect confidence in your information and your authority.

Intermediate Provider : Dari DeSousa 3 Lessons · 9m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

How you communicate with the people in your organization can make or break your effectiveness as an HR business partner. This course will cover how to establish trust, which can better prepare you to communicate organizational changes. These lessons also illustrate methods for talent decision processes and training. You will learn that as an HR business partner, you should always be recruiting.

What You'll Learn

Define your role as an HR business partner within your organization or industry
Establish credibility and trust with your clients
Communicate organizational change effectively
Apply talent decision processes and training methods
Think and plan like a strategic problem-solver

Key Takeaways

How you communicate with people in your organization can make or break your effectiveness as an HR business partner.
Establishing trust better prepares you to communicate organizational changes.
The course illustrates methods for talent decision processes and training.
As an HR business partner, you should always be recruiting.

Frequently Asked Questions

Who is this course for?

This course is for HR business partners who want to improve how they communicate with the people in their organization to be more effective in their role.

What does this course cover?

It covers establishing credibility and trust with clients, communicating organizational change, and talent decision processes and training.

What skills will I gain from this course?

You will learn how to define your role in your organization or industry, establish trust to communicate organizational changes, and think and plan like a strategic problem-solver.

How is the course structured?

The course is organized into three lessons: Establishing Credibility and Trust with Your Clients, Communicating Organizational Change, and Talent Decision Processes and Training.

Professional Certifications and Continuing Education Units (CEUs)

Society for Human Resource Management (SHRM®)

Professional Development Credits (PDCs): 0.25

Certification Program Categories:

Leadership & NavigationBusiness AcumenConsultationGlobal MindsetEthical PracticeRelationship ManagementAnalytical AptitudeCommunicationDiversity, Equity & Inclusion

KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).