Communication, Conflict, and Cohesion

Name: Communication, Conflict, and Cohesion
Author: Rene Nasluchaz

How managers can encourage a positive company culture.

Preview the first lesson free — get full access to all 4 lessons.

Course: On-Demand

(upbeat music) Let's go over communication, the onboarding process, the importance of feedback, and how to address negativity. What does communication involve? The word communication is often thought to mean what is said when exchanging information with others. However, true communication involves a lot more than simply delivering a spoken message. Even before the digital age, communication included verbal and nonverbal messages ranging from spoken and written words to physical forms of expression, such as posture, facial expressions, touch, and even the physical space between people communicating. The things that we choose not to say have a significant impact on what is conveyed, as well. The digital age has also produced additional communication methods, including email, text messaging, video conferencing, online chat rooms, videos, and FaceTime to allow us to further interact with one another. But regardless of which communication method is used, people seek to be understood. Employee diversity fosters interaction to problem-solve, innovate, and address any issues that may arise when cultural barriers are overcome. There are so many ways to communicate with employees, that you must determine the best communication modes for your team. Employee response to feedback can vary depending on the delivery and tone. Negative feedback, such as sending an angry email in the heat of the moment to an employee that you are upset with, is not a good use of technology or time. And it certainly does not build trust or promote a healthy workplace culture. There is a time and place for each communication method, and they must be used appropriately to accomplish the desired result. For example, would you call an employee to read them a 20 page contract, or would you email that document or share it using a link or digital folder, and then call the employee to ask questions or review it later? Would you send a text message to all 50 of your employees, telling them to save the date for a meeting in a few days? Or would you send an email invitation with the details, a read receipt and an automatic calendar placeholder when accepted? The key is to pick the right communication tool to deliver the information in a way that promotes clarity and consistency, builds trust, and fosters a healthy workplace culture. Communication scenarios. Have you ever tried to relay an important message to a coworker who did not take their attention away from their computer screen or cell phone while you were speaking? Or have you been on the phone with someone who was speaking to someone else on the other end when you were speaking to them? How did each of these situations make you feel? Did the information you were relaying or requesting get delivered as you intended? Can you see how both of these situations could potentially lead to miscommunication or even conflict? In both situations, you probably wanted to say something like this. "Sophie, can you please give me your attention "for just a few minutes, so that we're on the same page?" But here's the reality. In order to gonna make a simple, honest request, such as this one, you must have a good working relationship with Sophie. She must understand that you're serious about the task or message at hand, and that you need to communicate effectively in order to do your job and minimize confusion. It is true that company culture plays a role in the communication process. But who actually makes up the company culture each day as decisions are made, conversations occur, work is assigned, new employees are hired, current employees quit or are terminated, and conflict arises? You do. Each employee plays a vital role in the communication process, company culture, and conflict resolution. Each employee must have the ability to be an active part of the solution.

Beginner Provider : Rene Nasluchaz 4 Lessons · 14m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

The manager plays an essential role in building a healthy and happy workplace. This module provides guidance to help managers communicate thoroughly when they are receiving both negative and positive feedback. True communication involves a lot more than simply delivering a spoken message. This module explains how a manager can use different methods to build a positive company culture and encourage positivity and teamwork. This module includes helpful tips for how to talk to employees when they might be feeling overwhelmed or have low morale. It also provides guidance for standing your ground without hurting feelings when an employee demonstrates a negative attitude.

What You'll Learn

Communicate thoroughly when receiving both negative and positive feedback
Recognize how what you say might differ from what an employee hears
Foster a healthy work environment and build a positive company culture
Address negative attitudes and stand your ground without hurting feelings
Encourage positivity and teamwork among employees
Support employees who feel overwhelmed or have low morale

Key Takeaways

The manager plays an essential role in building a healthy and happy workplace.
True communication involves a lot more than simply delivering a spoken message.
Managers can use different methods to build a positive company culture and encourage positivity and teamwork.
What a manager says might differ from what an employee actually hears.
A manager can stand their ground without hurting feelings when an employee demonstrates a negative attitude.

Frequently Asked Questions

Who is this course for?

This module is for managers, who play an essential role in building a healthy and happy workplace.

What does this course cover?

It covers communicating when receiving negative and positive feedback, building a positive company culture, encouraging positivity and teamwork, talking to employees who feel overwhelmed or have low morale, and addressing negative attitudes without hurting feelings.

What will I be able to do after taking this course?

You will understand how what you say might differ from what an employee hears, and know how to foster a healthy work environment.

What topics are included in the lessons?

The lessons cover Communication; The Importance of Feedback and Open Dialogue; Understanding Negative Feedback, Negativity and Contagiousness; and Addressing Negative Attitudes.

What skills does this course help develop?

It helps develop People Management, Business Communication, Communications Management, Conflict Management, Managerial Communications, and Positive Management Leadership.