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Types of Process Performance Management
Learn how to use process performance management to overcome waste in your companyPreview the first lesson free — get full access to all 6 lessons.
Intermediate Provider : Erin Donovan 6 Lessons · 18m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
In this course on Types of Process Performance Management, you will learn about the four steps that take process performance from planning to implementation. In its best form, process performance management is an action-based process that uncovers and seeks solutions for waste in a business.
This course will provide an overview of the four steps of planning, coaching, reviewing, and rewarding. Planning focuses on things such as defining work and creating short- and long-term goals. The course will also explain the importance of feedback and show how an organization can outline a general scope of work for employees. This course will also offer an overview of coaching and show how it can be used to focus the team and their resources on the established plan. It will show how the best coaching is continuous, based on data, and supported by what the team wants to accomplish. You will also learn about the importance of employee reviews and how they can be used to support the work being done through targeted and planned conversations. Finally, the course will discuss rewards and the importance of learning what matters to employees.
What You'll Learn
- Define the four steps of process performance management: planning, coaching, reviewing, and rewarding
- Plan process performance by defining work and creating short- and long-term goals
- Apply continuous, data-based coaching strategies to focus your team and their resources on the established plan
- Conduct employee reviews that support work through targeted and planned conversations
- Design rewards by learning what matters to employees
- Outline a general scope of work for employees and apply the importance of feedback
Key Takeaways
- Process performance management, in its best form, is an action-based process that uncovers and seeks solutions for waste in a business.
- The process moves through four steps: planning, coaching, reviewing, and rewarding.
- Planning focuses on defining work, creating short- and long-term goals, and outlining a general scope of work for employees.
- The best coaching is continuous, based on data, and supported by what the team wants to accomplish.
- Reviews and rewards support employees through targeted, planned conversations and by learning what matters to them.
Frequently Asked Questions
What does this course cover?
It provides an overview of the four steps that take process performance from planning to implementation: planning, coaching, reviewing, and rewarding.
What will I learn about coaching in this course?
The course gives an overview of coaching and shows how it can be used to focus the team and their resources on the established plan, explaining that the best coaching is continuous, based on data, and supported by what the team wants to accomplish.
What are the learning objectives of this course?
To define the steps of process performance management, apply coaching strategies to improve your team and their process, and understand the importance of reviews.
How is the course structured?
It includes an Introduction, lessons on Planning, Coaching, Reviewing, and Rewarding, and a Test Your Knowledge section.
What does the course say about rewards?
It discusses rewards and the importance of learning what matters to employees.
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