Oral Communication Situations and Skills

Name: Oral Communication Situations and Skills
Author: Maureen Chisholm

Learn oral communication skills for the modern workplace

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Course: On-Demand

(upbeat instrumental music) Welcome to Oral Communication Situations, and Skills. These lessons will explain the continued importance of oral communication in the 21st century workplace. We'll also talk about why oral communication is important in the workplace. Some essential oral communication skills you can use. And what differentiates formal from informal communication. Oral communication is the exchange of information through the spoken word, which can take place over the phone, in-person or through a virtual platform. Organizations frequently look to hire proficient communicators. People can competently articulate themselves in organizational situations. We spend a majority of our time speaking with one another through the phone, in-person and during presentations or meetings, and through electronic meeting platforms. The ability to speak to others is essential for your own success and your companies. Although email and text messaging allow us to communicate quickly, they often don't feel quite as personal. Imagine you're a customer service representative who needs to provide an irate customer with some important information, and you're using an online chat feature to talk to them. After they start getting frustrated with you, you suggest a phone call to go over the information they're looking for. You can have a more productive interaction by speaking to the customer by voice partially because neither of you will have to wait for a typed response, but you'll also be able to hear their confusion or displeasure in their tone. Being able to connect verbally, and resolve issues like this allows for a better exchange, increases engagement between the parties, and makes the customer feel more valued. Another advantage of speaking directly to a customer or coworker instead of just emailing them is that you can sense their level of understanding by reading into their body language, and their words. An email or chatline doesn't provide the same level of interaction. Also games of email tag can frustrate customers and coworkers. You email and leave a message. And the other person emails back, and leaves you a message. This goes on for a while before you can and connect with each other. This frustration can escalate the existing problem, and delay you from reaching a resolution. If a verbal connection had taken place immediately, this could have been avoided. Even with modern technology, and flexible communication mediums, a face-to-face conversation, phone call, or virtual conference will likely produce a better outcome than electronic messaging. The connection between two or more people is stronger, and more immediate when people speak aloud because the parties involved can see and or hear the other person, making it easier to address points within the discussion. The major benefit of oral communication is that it facilitates resolutions to issues in a timely manner, which may also reduce the need for future discussions. Oral communication saves time and frustration by avoiding the need to clarify points or seek additional information in the near future.

Beginner Provider : Maureen Chisholm 5 Lessons · 16m in Arabic, German, English, Spanish, French, Portuguese, Urdu, Chinese

Course Description

The ability to speak coherently and effectively in all mediums and with all types of audiences is important to a company’s health and its ability to sustain competitiveness. Oral communication is needed to complete projects, collaborate with coworkers, speak to customers, and interact with others. No matter if the communication is an informal conversation or a more formal presentation, those involved in the exchange must be clear, concise, and attentive to the needs of their audience. Learning to communicate effectively will provide you with sought-after skills, and spark further personal and professional growth.

In these lessons on Oral Communication Situations and Skills, you will explore the role of communication in the 21st-century workplace. You’ll learn the basics of what oral communication involves, as well the essential skills needed for it, like proper listening and monitoring your vocal quality. These lessons will be capped off with instruction on how to effectively utilize both formal and informal communication.

What You'll Learn

Identify the role of oral communication in the 21st-century workplace
Describe the various mediums used in business-related communication
Define the skills required to be an effective oral communicator, including proper listening and monitoring vocal quality
Differentiate between formal and informal communication
Apply both formal and informal communication effectively in workplace situations

Key Takeaways

The ability to speak coherently and effectively across all mediums and with all types of audiences supports a company's health and its ability to sustain competitiveness.
Oral communication is needed to complete projects, collaborate with coworkers, speak to customers, and interact with others.
Whether the exchange is an informal conversation or a more formal presentation, those involved must be clear, concise, and attentive to the needs of their audience.
Essential oral communication skills include proper listening and monitoring your vocal quality.
Learning to communicate effectively provides sought-after skills and sparks further personal and professional growth.

Frequently Asked Questions

What will this course teach me about oral communication?

You will explore the role of communication in the 21st-century workplace, learn the basics of what oral communication involves and the essential skills needed for it (such as proper listening and monitoring your vocal quality), and learn how to effectively utilize both formal and informal communication.

Who is this course for?

It is for those who want to speak coherently and effectively in all mediums and with all types of audiences in order to complete projects, collaborate with coworkers, speak to customers, and interact with others in the workplace.

What topics or lessons does the course cover?

The lessons cover Business Communication in the 21st-Century Workplace, The Necessity of Oral Communication in Workplace Situations, Essential Oral Communication Skills, Formal vs. Informal Communication, and a Test Your Knowledge assessment.

What is the difference between formal and informal communication addressed in the course?

The course includes instruction that differentiates between formal and informal communication and teaches how to effectively utilize both.