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Managing Hostility in the Workplace
Protect your organization and set the stage for a peaceful work environmentPreview the first lesson free — get full access to all 5 lessons.
Advanced Provider : Paula Chenoweth 5 Lessons · 13m in German, English, Spanish, French, Portuguese, Chinese
Course Description
As a leader, you need to be ready to tackle any hostile work environment. We will discuss the first steps leaders can take after they discover the root cause of hostility in a work environment. You’ll learn how to respond to hostility while supporting your business operations, and what you can expect. We will teach you how to make it easier for your employees to speak up about threats and insults in the organization.
In this course we’ll explore how to of creating a reliable procedure for handling hostile situations, and how to use effective policies to ensure everyone is treated with respect and care. You’ll learn about training your workforce in procedures, and how to follow through with policies across every level of the workforce. This will help you ensure that you and your organization can handle hostility effectively and responsibly.
What You'll Learn
- Address hostility in the workplace effectively after identifying its root cause
- Establish reliable procedures for handling hostile behavior and situations
- Build the foundation for a positive, hostility-free work environment
- Develop proactive policies that ensure everyone is treated with respect and care
- Train your workforce in procedures and follow through with policies across every level
- Make it easier for employees to speak up about threats and insults in the organization
Key Takeaways
- Leaders should take their first steps after discovering the root cause of hostility in a work environment.
- Responding to hostility can be done while continuing to support business operations.
- Creating a reliable procedure helps an organization handle hostile situations consistently.
- Effective policies help ensure everyone in the organization is treated with respect and care.
- Following through with policies across every level of the workforce supports handling hostility responsibly.
Frequently Asked Questions
Who is this course for?
It is designed for leaders who need to be ready to tackle a hostile work environment and respond to hostility while supporting their business operations.
What does this course cover?
It covers addressing hostility in the workplace, establishing proper procedures for hostile behavior, building the foundation for a positive environment, and using effective policies to ensure everyone is treated with respect and care.
What skills will I gain?
You will build skills in handling confrontation, anger management, handling unit management, managing a hostile work environment, personnel procedures, and workplace violence prevention and response.
How is the course structured?
The course includes an Introduction, Addressing Hostility in the Workplace, Establishing Proper Procedures for Hostile Behavior, Building the Foundation for a Positive Environment, and a Test Your Knowledge section.
What will I learn about involving employees?
You will learn how to make it easier for your employees to speak up about threats and insults in the organization, and how to train your workforce in procedures.
