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The Challenges of Being Assertive and Likable

Learn how to avoid being too likable or assertive
Preview the first lesson free — get full access to all 5 lessons.
Course: On-Demand
Beginner Provider Tremika Cleary  5 Lessons ·  12m  in Arabic, German, English, Spanish, French, Portuguese, Chinese 

Course Description

Effectively communicating with others is a balancing act. On one side, you’re encouraged to express yourself when you want to share your thoughts and ideas. On the other, you’re recommended to be mindful of others to avoid appearing too aggressive. If you’re too likable, people might view you as a pushover and take advantage of you. If you’re too assertive, others might find you aggressive, which isn’t appropriate behavior for work. Assertive communication is a style of engagement where you can communicate calmly and confidently without coming off as passive or aggressive. How can you develop the ability to communicate assertively? What skills does it involve?

In this course, The Challenge of Being Assertive and Likable, you will learn how to create a healthy balance between assertive and likable behaviors. You will learn strategies to establish boundaries and quit over-apologizing. You will also learn how to avoid being aggressive by practicing things like staying calm and agreeing to disagree. By the end of this course, you will have the skills to be mindful of how your behaviors impact your image and your interactions with others.

What You'll Learn

  • Communicate assertively by staying calm and confident without coming across as passive or aggressive
  • Establish boundaries and create a healthy balance between assertive and likable behaviors
  • Recognize when it is appropriate to apologize and stop the habit of over-apologizing
  • Identify ways to avoid being a pushover when you are too likable
  • Apply strategies to avoid being too aggressive, such as staying calm and agreeing to disagree
  • Be mindful of how your behaviors impact your image and your interactions with others

Key Takeaways

  • Effective communication is a balancing act between expressing yourself and being mindful of others to avoid appearing too aggressive.
  • Being too likable can lead people to view you as a pushover and take advantage of you, while being too assertive can make you appear aggressive.
  • Assertive communication is a style of engagement where you communicate calmly and confidently without coming off as passive or aggressive.
  • Establishing boundaries and ending the habit of over-apologizing are key strategies for balancing assertiveness and likability.
  • Staying calm and agreeing to disagree are practices that help you avoid being aggressive at work.

Frequently Asked Questions

What will I learn in this course?

You will learn how to create a healthy balance between assertive and likable behaviors, including strategies to establish boundaries, stop over-apologizing, avoid being a pushover, and avoid being too aggressive by staying calm and agreeing to disagree.

What is assertive communication?

Assertive communication is a style of engagement where you can communicate calmly and confidently without coming off as passive or aggressive.

What topics or lessons does the course cover?

The course includes the following lessons: Introduction, Being Apologetic, Being Too Likable, Being Too Assertive, and Test Your Knowledge.

What will I be able to do by the end of the course?

By the end of the course you will have the skills to be mindful of how your behaviors impact your image and your interactions with others.

Does the course address when to apologize?

Yes. The course helps you understand when it is appropriate to apologize and how to stop the habit of over-apologizing.

Professional Certifications and Continuing Education Units (CEUs)

Project Management Institute (PMI®)

Professional Development Units (PDUs): 0.25

Certification Program Categories:
Ways of WorkingPower SkillsBusiness Acumen

KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.