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KnowledgeCity

Persuasive Communication for Leaders

Learn how to extend your influence and communicate persuasively
Preview the first lesson free — get full access to all 6 lessons.
Course: On-Demand
Advanced Provider Maria Garaitonandia  6 Lessons ·  17m  in Arabic, German, English, Spanish, French, Portuguese, Chinese 

Course Description

When working with internal and external stakeholders, many challenges may present themselves. How do effective communicators deal with the barriers brought about by different objectives, perspectives, and needs? How can you expand your influence in a positive way to promote collaboration and alignment? What are the elements you need so you can foster trust and good will?

In these lessons on Persuasive Communication for Leaders, you will learn how to build unity and trust within a team through proper communication, ensuring a smoother path towards alignment and collaboration with both internal and external stakeholders. You will distinguish between persuading and influencing, learn when it is better to push and when to pull, and learn how to balance the two. You will also discover the essential foundational elements needed to create an effective team. Some simple changes in an initial approach can make a big difference in the impact and acceptance of your requests.

What You'll Learn

  • Build unity and trust within a team through proper communication
  • Distinguish between persuading and influencing, and balance pushing and pulling
  • Identify the elements that impact trust within a team
  • Plan ways to approach stakeholders for maximum impact
  • Determine how trustworthy someone is
  • Apply foundational elements needed to create an effective team

Key Takeaways

  • Proper communication helps build unity and trust within a team, easing the path toward alignment and collaboration with internal and external stakeholders.
  • Persuading and influencing are distinct approaches, and effective communicators know when it is better to push and when to pull, and how to balance the two.
  • There are essential foundational elements needed to create an effective team.
  • Simple changes in your initial approach can make a big difference in the impact and acceptance of your requests.

Frequently Asked Questions

Who is this course for?

It is designed for leaders who work with internal and external stakeholders and want to expand their influence in a positive way to promote collaboration and alignment.

What will I learn in this course?

You will learn how to build unity and trust within a team through proper communication, distinguish between persuading and influencing, learn when to push and when to pull and how to balance the two, and discover the essential foundational elements needed to create an effective team.

What topics do the lessons cover?

The lessons cover an Introduction, Building a Team Using Communication, Influencing Internal Stakeholders, Persuading External Stakeholders Through Reciprocity and Consistency, and Consensus, Authority, and Influencing External Stakeholders, followed by a Test Your Knowledge section.

Does the course include a knowledge check?

Yes. The course concludes with a Test Your Knowledge section.

Professional Certifications and Continuing Education Units (CEUs)

Project Management Institute (PMI®)

Professional Development Units (PDUs): 0.5

Certification Program Categories:
Ways of WorkingPower SkillsBusiness Acumen

KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.

Society for Human Resource Management (SHRM®)

Professional Development Credits (PDCs): 0.5

Certification Program Categories:
Leadership & NavigationBusiness AcumenConsultationGlobal MindsetEthical PracticeRelationship ManagementAnalytical AptitudeCommunicationDiversity, Equity & Inclusion

KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).