Communicating in the Workplace

Name: Communicating in the Workplace
Author: Sarit Levy

Learn about the basic factors behind workplace communication.

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Course: On-Demand

(upbeat music) What does workplace communication look like? What does communication at its most basic level involve? In these lessons, we'll go over the different kinds of communication, how communication can be different between traditional and virtual workplaces, and what effect gender can have on workplace communication. Let's start with the basics. What are some of the reasons we communicate? Communication helps us exercise influence over others, bring about changes in attitudes, motivate others, or establish relationships. Communication can be verbal or nonverbal. For example, giving constructive feedback, crediting others for their accomplishments, and recognizing objections all serve as verbal communication. Nonverbal communication includes things like physically pointing at something, bowing to greet someone, or making eye contact. Communication has eight different component processes. These include source, receiver, message, channel, feedback, environment, context, and interference. Each of these items in their own context explain who plays what role in the messaging process and how. They are defined as follows. The source is the person sending the message. The receiver is whoever gets the message. The message is the actual communication that someone is trying to send or understand. The channel is the method in which communication is being dispersed, like adjuster or written letter. Feedback is the response to the message. The environment is your surroundings and how they affect your messaging. The context is the scene setting, creating the expectation for everyone involved. It may evoke curiosity, preconceptions, or other expectations. And interference can be anything or anyone that blocks the intended message. Each of these components has significance because they are critical for understanding a message's value. The message in question needs to be sent through a channel that's understandable and not blocked by noise. Clarity is crucial for the sake of affecting the correct recipient, receiving appropriate feedback, and making clear decisions. Communication often plays a role in employee satisfaction, motivation, collaboration, and overall business performance. When your communications are clear, you can set expectations that include measurable organizational objectives. Those objectives can lead to positive or negative performance, depending on the eight components of the communication process.

Intermediate Provider : Sarit Levy 4 Lessons · 10m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

What’s considered workplace communication? These lessons will break down how communication works, the differences between traditional and virtual workplace environments, and the differences between how the binary genders usually communicate with each other at work.

What You'll Learn

Learn the eight component processes of communication
Understand how a physical workplace affects communication
Examine how a virtual workplace affects communication
Discover how gender can affect workplace communication
Compare traditional and virtual workplace environments
Explore how perceptions shape workplace communication

Key Takeaways

Communication in the workplace can be broken down into eight component processes.
Physical workplaces and virtual workplaces affect communication differently.
Gender can influence how people usually communicate with each other at work.
Perceptions play a role in how workplace communication is understood.
The course covers both traditional and virtual workplace communication environments.

Frequently Asked Questions

What does this course cover?

It breaks down how communication works, the differences between traditional and virtual workplace environments, and the differences in how the binary genders usually communicate with each other at work.

What will I learn in this course?

You will learn the eight component processes of communication, how a physical workplace affects communication, how a virtual workplace affects communication, and how gender can affect communication.

What topics are included in the lessons?

The lessons cover Communication Basics, Traditional and Virtual Workplace Environments, Gender, Perceptions, and Workplace Communication, and a Test Your Knowledge section.

What skills does this course build?

The course focuses on skills in Virtual Collaboration and Biasing.

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