Coaching Techniques

Name: Coaching Techniques
Author: Stella Rostkowski

Learn techniques to become an effective coach

Preview the first lesson free — get full access to all 5 lessons.

Course: On-Demand

(gentle music) In these lessons you'll learn about coaching challenges, asking guided questions, demonstrating empathy, and managing accountability. You'll also observe scenarios that require you to think about the best way to approach training programs so that both employees and your organization benefit. Because you're guiding and assisting an employee you may or may not have worked with, there are times you'll experience challenges. Say that your client wants you to develop a program based on their needs rather than the employee's. When this happens employees may be hesitant or resentful about participating because they feel they're being pressured to do something that doesn't benefit them. If this happens meet with the manager and the employees to discuss creating a training program that incorporates everyone's needs. Maybe management hasn't provided sufficient details for you to create a coaching program. Vague statements like this employee has a bad attitude or I don't like how this employee responds to change don't provide a coach with enough information. Remember, coaching deals with specifics, not generalities. If this happens ask the manager to provide specific dates and details about the behavior. Explain to them that this is being done in order to look for patterns in the employee's behavior. And that these patterns could be used to create a program that causes the employee to gradually improve. Focusing only on the problem and not the solution creates yet another challenge. The underlying problem isn't being addressed. Remember, coaching is supposed to promote a gradual change in behavior. Not a quick fix. Let's consider an example. Lupe has noticed her employee Tayo's work has steadily declined and is approaching unsatisfactory after being outstanding initially. Lupe knows there's a coach coming in to work with employees that need guidance and training. Lupe tells the coach the quality of Tayo's work has been declining and I need your help. Lupe needs to provide the coach with a lot more information than this. Based on what she's told the coach it would be very difficult to create a training program to help Tayo. Were circumstances different when Tayo began his job? Has he been given useful feedback? What specific skills does he lack? All of this information can help the coach create training that could improved Tayo's work. Without it the coach won't know where to begin.

Intermediate Provider : Stella Rostkowski 5 Lessons · 12m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

This course covers the various coaching techniques for coaching managers. It explores overcoming common coaching challenges, asking guided questions, using active listening and empathy, discussing further steps, managing accountability, and leading by example.

What You'll Learn

Overcome common coaching challenges that arise when coaching managers
Ask guided questions to direct effective coaching conversations
Apply active listening and empathy during coaching sessions
Discuss next steps and manage accountability with the managers you coach
Lead by example to support managers' progress
Attain measurable progress when coaching managers

Key Takeaways

This course covers various coaching techniques specifically for coaching managers.
Coaching effectively involves overcoming common coaching challenges and attaining progress with managers.
Asking guided questions, using active listening, and showing empathy are core coaching techniques covered.
Discussing next steps and managing accountability help sustain coaching progress.
Leading by example is presented as a technique for coaching managers.

Frequently Asked Questions

Who is this course for?

This course is designed for those coaching managers, as it covers coaching techniques for coaching managers.

What coaching techniques does this course cover?

It covers overcoming common coaching challenges, asking guided questions, using active listening and empathy, discussing next steps, managing accountability, and leading by example.

What will I be able to do after completing this course?

You will learn to overcome common coaching challenges and to attain progress when coaching managers.

What topics are included in the lessons?

The lessons include Common Coaching Challenges, Asking Guided Questions, Using Active Listening and Empathy, Discussing Next Steps and Managing Accountability, and Leading by Example.