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Understanding Customer Contact Points
Discover all the ways in which you can continue a company-customer relationshipPreview the first lesson free — get full access to all 8 lessons.
Beginner Provider : KnowledgeCity 8 Lessons · 12m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
In order to be maintain a positive relationship with your customers that will lead to increased revenue for your company, you’ll need to be able to communicate with them, both at work and outside it. There are many ways to do this, but what are the benefits of each?
What You'll Learn
- Communicate with customers both at work and outside it to maintain positive relationships
- Keep in contact with customers and identify the benefits of each contact method
- Use face-to-face conversations, phone calls, and emails to reach customers
- Engage customers through texts and social media
- Overcome common obstacles to customer contact
- Build customer relationships that can lead to increased revenue for your company
Key Takeaways
- Maintaining a positive relationship with customers can lead to increased revenue for your company.
- There are many ways to communicate with customers, each with its own benefits.
- Customer contact can take place both at work and outside it.
- The course covers contact points including face-to-face, phone calls, emails, texts, and social media.
- Learners also work through overcoming obstacles to staying in contact with customers.
Frequently Asked Questions
What does this course cover?
It covers how to communicate with customers to maintain a positive relationship, including keeping in contact, face-to-face conversations, phone calls, emails, texts, social media, and overcoming obstacles.
What skills will I gain from this course?
The course builds skills in business communication, customer communications management, customer interaction management, customer marketing, customer relationship building, and knowing your customer.
Why is staying in contact with customers important?
Maintaining a positive relationship with your customers can lead to increased revenue for your company, which requires being able to communicate with them both at work and outside it.
What customer contact methods are discussed?
The course discusses face-to-face contact, phone calls, emails, texts, and social media, along with the benefits of each.
Does the course include a knowledge check?
Yes, the course concludes with a Test Your Knowledge lesson.
