Enjoying the preview?
This is the free first lesson. Get full access — request a demo or sign in.
Customer Service
Develop beneficial relationships with your customers.Preview the first lesson free — get full access to all 32 lessons.
Essential Provider : Brian Goldojarb 7 chapters · 32 Lessons · 3h 23m in Arabic, English
Course Description
How a business treats its customers can be the difference between success and failure. Great customer service happens at every touchpoint. In this “Customer Service” training course, you’ll learn why customer-focused service is important and how to upgrade your company’s level of customer service. You’ll learn strategies and techniques to improve customer service in the workplace and how to use a vocabulary of empathy and support to implement customer-focused service. For example, you’ll learn how to deal with disgruntled customers, how to create a culture of internal customer service, and important principles of telephone etiquette.
Excelling at customer service means growth, personal success, and profit for your company. In this course, you’ll learn the elements of on-site service calls, the importance of the internal customer relationship, and strategies for servicing internal customers. In addition, you’ll learn best practices in customer service, including how to avoid common errors and dealing with angry customers. Upon completing this training video you’ll have strategies for customer service by telephone, online, and in-person.
What You'll Learn
- Understand why customer-focused service is important and what it means
- Apply tools and strategies for building customer relationships using a vocabulary of empathy and support
- Handle the elements of on-site and in-the-field customer service calls and interaction strategies
- Avoid common errors and resolve conflicts when dealing with angry or disgruntled customers
- Apply principles of telephone etiquette to provide excellent telephone customer service
- Identify internal customers and create a culture of internal customer service
Key Takeaways
- How a business treats its customers can be the difference between success and failure, and great customer service happens at every touchpoint.
- Customer-focused service can be implemented using a vocabulary of empathy and support along with clear actions and goals.
- Excelling at customer service supports growth, personal success, and profit for the company.
- The course covers strategies for delivering customer service by telephone, online, and in person.
- Servicing internal customers and building internal customer relationships are part of creating a culture of internal customer service.
Frequently Asked Questions
What does this Customer Service course cover?
It covers why customer-focused service is important, strategies and techniques to improve customer service, a vocabulary of empathy and support, the elements of on-site service calls, dealing with angry and disgruntled customers, principles of telephone etiquette, internal customers, and best practices for upgrading customer service.
What skills will I gain from this course?
The course builds skills in customer experience improvement, customer marketing, customer relationship building, customer service training, customer success management, and customer service certification.
How does this course teach handling difficult customers?
It teaches how to deal with disgruntled and angry customers, how to avoid common errors, and how to resolve conflicts, including conflict and solution scenarios.
Does the course address internal customer service?
Yes. It explains the importance of internal customers, how to identify them, internal customer relationships, servicing internal customers, and creating a culture of internal customer service.
What service channels does the course prepare me for?
Upon completing the course you will have strategies for customer service by telephone, online, and in person.
