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Conflict Resolution in the Office AR
Learn to Recognize and Resolve Conflicts in the OfficePreview the first lesson free — get full access to all 6 lessons.
Essential Provider : KnowledgeCity 6 Lessons · 12m in Arabic, English
Course Description
Workplace conflict can quickly become damaging and disruptive to your entire office. Teaching your team how to deal with these conflicts in an efficient and respectful manner ensures work can run smoothly. The key to these team training solutions is demonstrating how to address these conflicts in a calm, unemotional manner. The course also highlights the method of finding collaborative opportunities. This allows all parties involved to resolve the conflict by working together.
What You'll Learn
- Understand the nature of conflict in the workplace and how it can become damaging and disruptive
- Identify responses that can make conflicts worse
- Resolve workplace conflicts effectively in a calm, unemotional manner
- Handle confrontations between team members respectfully
- Find collaborative opportunities so all parties can resolve conflict by working together
Key Takeaways
- Workplace conflict can quickly become damaging and disruptive to an entire office.
- Teaching a team to deal with conflicts efficiently and respectfully helps work run smoothly.
- Addressing conflicts in a calm, unemotional manner is key to resolving them.
- Finding collaborative opportunities allows all parties to resolve conflict by working together.
Frequently Asked Questions
Who is this course for?
It is designed as a team training solution for teams that need to handle workplace conflict efficiently and respectfully.
What does this course cover?
It covers understanding conflict in the workplace, responses that can make things worse, resolving conflicts effectively, and how to handle a confrontation.
What skills will I gain?
You will gain skills in handling confrontation, conflict management, conflict resolution, employee conflict resolution, negotiation training, and managing organizational conflict.
What approach does the course teach for resolving conflict?
It teaches addressing conflicts in a calm, unemotional manner and finding collaborative opportunities so all parties can resolve the conflict by working together.
How is the course structured?
It is organized into lessons covering an Introduction, Understanding Conflict in the Workplace, Responses that Can Make Things Worse, Resolving Conflicts Effectively, How to Handle a Confrontation, and a Review.
