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Managing Inclusive Conversations
Learn the skills necessary to manage inclusive conversationsPreview the first lesson free — get full access to all 6 lessons.
Beginner Provider : Erin Shankie 6 Lessons · 16m in German, English, Spanish, French, Portuguese, Chinese
Course Description
Cultural differences exist all around us. Your workplace is likely diverse in ways that are both subtle and obvious. Being aware of who co-workers are as people and the unique characteristics they bring to your team will help you interact with them effectively. Knowing what type of culture team members come from—such as a high or low-power one—can help guide how you interact in meetings and on projects. This can also help reduce team conflict, which is possible when various personalities and behaviors interact. It is important to understand how cultural norms could potentially cause conflict and how to resolve it effectively. It is also crucial to know how people in “I” and “we” cultures are used to functioning, how they feel appreciated, and how they prefer to be acknowledged.
In these lessons on Managing Inclusive Conversations, you will learn how to manage cross-cultural meetings and projects effectively. You will learn what can cause cross-cultural conflicts, how to resolve them, and how to prevent them. You will also learn the importance of considering how best to reward people from different cultures.
What You'll Learn
- Use inclusive communication to manage cross-cultural meetings effectively
- Demonstrate inclusive practices when managing projects across cultures
- Resolve and prevent cross-cultural conflict
- Recognize the differences between "I" and "we" cultures
- Reward and acknowledge people from different cultures appropriately
Key Takeaways
- Awareness of co-workers' unique characteristics and cultural backgrounds helps you interact with them more effectively.
- Knowing whether team members come from a high- or low-power culture can guide how you interact in meetings and on projects.
- Differing cultural norms can cause team conflict, so understanding and resolving them is important.
- People from "I" and "we" cultures function, feel appreciated, and prefer to be acknowledged in different ways.
- Considering how best to reward people from different cultures is part of managing inclusive conversations.
Frequently Asked Questions
What will I learn in this course?
You will learn how to manage cross-cultural meetings and projects effectively, what can cause cross-cultural conflicts and how to resolve and prevent them, and the importance of considering how best to reward people from different cultures.
What topics do the lessons cover?
The lessons cover an Introduction, Managing Meetings, Managing Projects Across Cultures, Managing Conflicts, Achievement in "I" vs. "We" Cultures, and a Test Your Knowledge assessment.
What skills does this course help develop?
It helps develop discussion facilitation, diversity awareness, intercultural communication, cultural exchange, diversity and inclusion, and diversity management.
Why does cultural awareness matter at work?
Workplaces are diverse in subtle and obvious ways, and being aware of who co-workers are and the unique characteristics they bring helps you interact with them effectively and can reduce team conflict.
Professional Certifications and Continuing Education Units (CEUs)
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
