Communication Skills for Managers

Managers need to understand the communication process in more depth to ensure they are communicating effectively. Managers need to understand the emotional element behind exchanges so they can convey messages with appropriate meaning and create an atmosphere of mutual respect. Understanding how to notice and control emotions within themselves and others will help managers prevent conflict and misunderstanding. When engaging with others, managers must also use active listening techniques to demonstrate care for the individual and the value of the exchange. Messages must be clear and concise as well. Learning to convey messages clearly will reduce the possibility of mistakes or rework while demonstrating communication skills that will benefit the employees, department, and company.

In this course, we’ll examine the elements of emotional intelligence, active listening, and clarity relating to effective managerial communication. This course will also cover the difference between passive and active listening, clear and concise messaging, and how understanding and controlling emotional responses will benefit exchanges with employees and colleagues.