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Leading and Developing Your Team as a New Manager
Build a high-performing team through effective leadership and communicationPreview the first lesson free — get full access to all 6 lessons.
Intermediate Provider : KnowledgeCity 6 Lessons · 19m in Arabic, English, Spanish
Course Description
In this course, Leading and Developing Your Team as a New Manager, you’ll gain the knowledge and skills needed to create and lead a cohesive, productive team. Effective communication lies at the heart of successful management. You’ll learn how to use clear, concise messaging, active listening, and nonverbal cues to build trust and improve employee engagement.
Discover how to motivate your team by setting meaningful goals, delegating tasks that align with individual strengths, and supporting career development. These strategies help boost morale and sustain high performance. You’ll also explore performance management techniques, including setting measurable standards, delivering timely feedback, and addressing challenges with empathy and a solution-centered approach.
Managing conflict is another critical skill. This course introduces you to practical conflict resolution methods such as compromise, collaboration, and negotiation to maintain a harmonious and effective team dynamic. With the help of real-world examples and actionable techniques, this course equips you to handle workplace challenges confidently. It also prepares you to lead with clarity, empathy, and confidence, empowering you to develop a high-performing team that achieves organizational goals and thrives in a dynamic work environment.
What You'll Learn
- Apply effective communication strategies—including clear messaging, active listening, and nonverbal cues—to improve team engagement and productivity
- Build and motivate a high-performing team by setting meaningful goals and delegating tasks that align with individual strengths
- Implement performance management techniques such as setting measurable standards and delivering timely feedback
- Resolve workplace conflicts constructively using methods like compromise, collaboration, and negotiation
- Support team development and career growth to boost morale and sustain high performance
- Lead with clarity, empathy, and confidence to develop a high-performing team that achieves organizational goals
Key Takeaways
- Effective communication—using clear messaging, active listening, and nonverbal cues—is central to building trust and improving employee engagement.
- Motivating a team involves setting meaningful goals, delegating tasks aligned with individual strengths, and supporting career development.
- Performance management includes setting measurable standards, delivering timely feedback, and addressing challenges with empathy and a solution-centered approach.
- Workplace conflicts can be managed constructively through compromise, collaboration, and negotiation to maintain a harmonious team dynamic.
- The course uses real-world examples and actionable techniques to prepare new managers to handle workplace challenges confidently.
Frequently Asked Questions
Who is this course for?
It is designed for new managers who want to gain the knowledge and skills needed to create and lead a cohesive, productive team.
What topics does this course cover?
It covers communicating effectively, building and motivating a high-performing team, feedback and performance management, and managing conflict.
What skills will I gain from this course?
You will develop skills in team motivation, conflict resolution, and performance management.
How is the course structured?
The course includes lessons on Introduction, Communicating Effectively, Building and Motivating a High-Performing Team, Feedback and Performance Management, and Managing Conflict, along with a Test Your Knowledge section.
What conflict resolution methods does the course teach?
It introduces practical conflict resolution methods such as compromise, collaboration, and negotiation.
Professional Certifications and Continuing Education Units (CEUs)
HR Certification Institute® (HRCI®)
Recertification Credits: 0.5
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
