Enjoying the preview?
This is the free first lesson. Get full access — request a demo or sign in.
Managing Behavior Issues
Learn how to manage behavior issuesPreview the first lesson free — get full access to all 5 lessons.
Intermediate Provider : Stanley "Chris" Lomax 5 Lessons · 14m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
Even the most fun, welcoming, and inclusive companies occasionally face behavioral issues from their employees. Every workplace will face these issues when they arise, and each situation will present unique challenges. The HR department is responsible for taking customer complaints, employee complaints, and reports from managers as information sources for addressing behavior issues.
In this course, you will learn how to notice common workplace issues and discover options for HR to address them. We will cover behaviors like policy violations, egotistical employees, gossip, bullying, and harassment. You’ll also learn about the impacts of behavior issues on the workplace environment, including high employee turnover, loss of trust, decreased revenue, lawsuits, and even company shut down. This course will cover how to find the cause of the issue, create potential solutions, pick the best solution, and analyze the outcome of the solution. Help your workplace become safer and more positive with these skills.
What You'll Learn
- Identify common workplace behavior issues like bullying, harassment, gossip, policy violations, and egotistical employees
- Discover how HR managers become aware of behavior issues through scanning and complaints
- Recognize the consequences of behavior issues, including high turnover, loss of trust, decreased revenue, lawsuits, and company shutdown
- Explain how HR can address behavior issues by finding the cause, creating and selecting solutions, and analyzing outcomes
- Apply a problem-solving process to build a safer and more positive workplace
Key Takeaways
- Every workplace will eventually face behavioral issues from employees, and each situation presents unique challenges.
- The HR department uses customer complaints, employee complaints, and reports from managers as information sources for addressing behavior issues.
- Behavior issues can negatively impact the workplace through high employee turnover, loss of trust, decreased revenue, lawsuits, and even company shutdown.
- Addressing a behavior issue involves finding the cause, creating potential solutions, picking the best solution, and analyzing the outcome.
- Common behaviors covered include policy violations, egotistical employees, gossip, bullying, and harassment.
Frequently Asked Questions
Who is this course for?
It is for HR professionals responsible for taking customer complaints, employee complaints, and reports from managers to address workplace behavior issues.
What behavior issues does the course cover?
It covers behaviors like policy violations, egotistical employees, gossip, bullying, and harassment.
What skills will I gain?
You will learn to notice common workplace issues, discover HR options to address them, find the cause of an issue, create and pick the best solution, and analyze the outcome.
How is the course structured?
It includes the lessons Introduction, Noticing Common Behavior Issues, The Impact of Behavior Issues, What Can You Do?, and Test Your Knowledge.
What are the consequences of behavior issues discussed in the course?
The course discusses impacts including high employee turnover, loss of trust, decreased revenue, lawsuits, and even company shutdown.
