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Implementing Conflict Transformation Strategies
Go beyond resolving conflicts with strategies that transform conflicts into positive experiencesPreview the first lesson free — get full access to all 6 lessons.
Advanced Provider : KnowledgeCity 6 Lessons · 14m in Arabic, English, Spanish
Course Description
How does your organization handle conflict? Does it sweep conflict out of view until tensions rise again? How much does your organization involve employees in the process of conflict resolution? Does HR handle most of the work? Conflict management goes beyond the strategies employed by the HR department; every employee can play a part in resolving conflicts effectively and even preventing them before they occur. The key is in training employees in conflict transformation, establishing clear policies and procedures, and monitoring the success of your conflict transformation initiatives. Of course, it’s also important to remember that not every issue is self-contained; you must also detect and resolve systemic issues that could be underlying causes for conflicts in your organization. But how can you do this responsibly and effectively?
In this course, we’ll go over the steps to designing a conflict transformation plan, from assessing your organization’s conflict-handling practices to establishing procedures for gathering feedback and monitoring progress. We’ll consider the value of training employees in conflict transformation strategies as well. By the end of this course, you’ll also understand the importance of addressing systemic issues through careful structural changes.
What You'll Learn
- Design a conflict transformation plan, from assessing your organization's conflict-handling practices to establishing procedures for gathering feedback and monitoring progress
- Train employees and build capacity in conflict transformation strategies
- Monitor and evaluate the success of your conflict transformation initiatives
- Address systemic issues through careful structural changes in your organization
- Detect and resolve underlying systemic causes of conflict within the organization
Key Takeaways
- Conflict management goes beyond the HR department; every employee can play a part in resolving and even preventing conflicts.
- Effective conflict transformation depends on training employees, establishing clear policies and procedures, and monitoring the success of initiatives.
- Not every issue is self-contained, so organizations must detect and resolve systemic issues that could be underlying causes of conflict.
- Addressing systemic issues may require careful structural changes within the organization.
Frequently Asked Questions
What does this course cover?
It covers the steps to designing a conflict transformation plan, from assessing your organization's conflict-handling practices to establishing procedures for gathering feedback and monitoring progress, along with training employees and addressing systemic issues through structural changes.
Who can play a part in conflict transformation according to this course?
The course explains that conflict management goes beyond the HR department; every employee can play a part in resolving conflicts effectively and even preventing them before they occur.
What skills does this course focus on?
It focuses on capacity development, conflict resolution, and understanding systemic risk.
How is the course structured?
It includes lessons on an Introduction, Designing a Conflict Transformation Plan, Training and Capacity Building, Monitoring and Evaluating Your Conflict Transformation Strategy, Addressing Systemic Issues and Structural Changes, and a Test Your Knowledge section.
Why does the course address systemic issues?
Because not every issue is self-contained; systemic issues could be underlying causes for conflicts, and addressing them may signify a need for careful structural changes in your organization.
Professional Certifications and Continuing Education Units (CEUs)
HR Certification Institute® (HRCI®)
Recertification Credits: 0.25
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
