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Making the Most of a Difficult Conversation
Professionally handle criticism and support employee growthPreview the first lesson free — get full access to all 5 lessons.
Intermediate Provider : Kevin Leask 5 Lessons · 11m in Arabic, English, Spanish
Course Description
Businesses run on feedback. As a manager, you’ll occasionally need to provide feedback about your employees, and you’ll need to receive feedback from senior leadership. It’s important that the feedback that’s given remains respectful, separated from the person, and offer constructive advice. Following these guidelines will help you give and receive criticism that’s helpful and treats others with dignity. Respect is also important for having discussions on topics where you have strong feelings or viewpoints to share. Managers want to be able to express themselves without coming across as overly aggressive or dismissive. Preparing for and having a difficult conversation takes a lot of work, but this process isn’t finished when the conversation ends. After having a difficult conversation where you give an employee feedback, it’s important to provide clear goals and monitor the issue so they have the chance to improve.
In our course on Making the Most of a Difficult Conversation, we’ll discuss ways to positively take criticism and provide constructive feedback to your employees. You’ll also understand the importance of being assertive and respectful when you want to express strong opinions. Learn how a difficult conversation with your employee can help give them a chance to improve and flourish in their position.
What You'll Learn
- Receive criticism in a positive way
- Explain respectful ways to give criticism to employees
- Express strong feelings, viewpoints, and opinions with respect
- Facilitate employee improvement after a difficult conversation
- Create an environment of growth and development
- Deal with criticism and provide constructive feedback
Key Takeaways
- Feedback should remain respectful, separated from the person, and offer constructive advice.
- Managers need to both provide feedback about employees and receive feedback from senior leadership.
- Being assertive and respectful lets managers express strong opinions without coming across as overly aggressive or dismissive.
- Preparing for and having a difficult conversation is not finished when the conversation ends.
- After giving feedback, it is important to provide clear goals and monitor the issue so employees have the chance to improve.
Frequently Asked Questions
Who is this course for?
It is designed for managers, who occasionally need to provide feedback about their employees and receive feedback from senior leadership.
What does this course cover?
It covers how to positively take criticism and provide constructive feedback to employees, the importance of being assertive and respectful when expressing strong opinions, and how a difficult conversation can give an employee a chance to improve and flourish.
What skills will I gain?
You will build skills in constructive feedback, user feedback, and workforce management, including giving and receiving criticism respectfully and facilitating employee improvement.
What lessons are included?
The course includes Introduction, How To Deal With Criticism, Expressing Strong Feelings and Viewpoints, Giving Employees the Opportunity for a Fresh Start, and Test Your Knowledge.
Professional Certifications and Continuing Education Units (CEUs)
HR Certification Institute® (HRCI®)
Recertification Credits: 0.25
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
