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Managing Business Relationships
Understand how to support your business relationships in a variety of circumstancesPreview the first lesson free — get full access to all 5 lessons.
Beginner Provider : Karen Chontofalsky 5 Lessons · 10m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
Keeping a healthy network requires dedication and know-how. For example, making a business connection is just the first step of an ongoing process. How can you maintain that relationship as both of your careers progress? What can you do to have quality interactions often enough to keep in touch? Another important part of managing these connections is to learn best practices for an intercultural business landscape. Remember that business and social norms vary from one culture to the next. How might cultural differences inform the way you engage?
This course will help you maintain business relationships through regularly scheduled follow-ups. You’ll learn to build relationships across cultures. We’ll also discuss how to avoid mistakes while building relationships by recognizing your own limits. You’ll learn how to be strategically social and how to be the kind of business contact others would like to have. We’ll also cover the most graceful and respectful ways to handle etiquette mistakes, and how to maintain a positive reputation. You’ll also learn some ways to repair a weak or poor reputation. All of this knowledge can help you move forward from any uncomfortable moment that may arise as you network.
What You'll Learn
- Maintain business relationships through regularly scheduled follow-ups
- Build relationships across cultures in an intercultural business landscape
- Avoid mistakes while building relationships by recognizing your own limits
- Handle etiquette mistakes in graceful and respectful ways
- Maintain a positive reputation and repair a weak or poor one
- Engage strategically and become the kind of business contact others want to have
Key Takeaways
- Making a business connection is only the first step of an ongoing process that requires dedication and know-how to maintain.
- Regularly scheduled follow-ups and frequent quality interactions help keep business relationships healthy as careers progress.
- Business and social norms vary from one culture to the next, so cultural differences should inform how you engage.
- Recognizing your own limits helps you avoid mistakes while building relationships.
- Handling etiquette mistakes gracefully and respectfully supports a positive reputation, which can also be repaired if weakened.
Frequently Asked Questions
What does this course cover?
It covers maintaining business relationships through regularly scheduled follow-ups, building relationships across cultures, avoiding mistakes while building relationships, handling etiquette mistakes gracefully, and maintaining or repairing your reputation.
Who is this course for?
It is for anyone who wants to maintain a healthy professional network and become the kind of business contact others would like to have, including those working in an intercultural business landscape.
What skills will I gain?
You'll learn to be strategically social, build relationships across cultures, recognize your own limits to avoid mistakes, handle etiquette mistakes respectfully, and maintain or repair a positive reputation.
How is the course structured?
The course includes lessons on Introduction, Maintaining Business Relationships, Building Relationships Across Cultures, Avoiding Mistakes while Building Relationships, and a Test Your Knowledge section.
What are the main learning objectives?
To learn what goes into maintaining business relationships, to explore building relationships across cultures, and to understand how to avoid mistakes while building relationships.
Professional Certifications and Continuing Education Units (CEUs)
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.25
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