(whooshing) Let's examine brand development and marketing. We'll take a look at classifications of products and services, types of buying decision behavior, and stages in the buyer decision process. We will also explore branding strategies, strategies for creating value for customers, the stages of the product life cycle, and online and digital marketing. Product classifications can fall into two broad categories; Consumer products and industrial products. A consumer product is something that's purchased by the end user and could be classified into many sub categories. For example, a convenience product is one that's frequently purchased with minimal effort. These might include candy bars or sodas bought at the point of sale. A shopping product is a product that is less frequently purchased and involves a comparison process on the part of the consumer. A shopping product requires the consumer to gather information or make comparisons on features and price. Shopping products include things like furniture, appliances, and clothing. A specialty product or service is something with a unique characteristic or branding. Examples of a specialty product might be a high-end car, specialized travel equipment, gourmet food or legal services. Consumers typically don't do a lot of comparison shopping for specialty products and are often willing to travel to obtain them. Specialty products typically require little promotion. Unsought products are those that a consumer doesn't know about yet. They're often innovations or products where the marketing has not connected with the consumer. Unsought products need a lot of promotion to interest the consumer. By contrast, industrial products are those purchased by an individual or organization for use in conducting a business, or that may require further processing. The end purpose of the product is what differentiates a consumer product from an industrial one. If you buy a snowblower for home use, that's considered a consumer product, but if it's used in a business, then it's an industrial product. Industrial products and services fall into three groups, raw or manufactured materials, capital items, and supplies and services. Raw materials can be wheat or cotton, lumber or crude oil. Manufactured materials can range from wire and cement to motors and tires. Price, quality, and service are the major marketing factors in this category. Advertising is rarely used for rock or manufactured materials sold as industrial products. Capital items are industrial products that aid in production. These items include services like the installation of manufacturing equipment, fixed equipment, accessory equipment such as hand tools or lift trucks, and office equipment like printers and desks. There's also supplies and service. Supplies are items like tools, paints, pencils, and paper. Supplies are consumer convenience products and are purchased regularly and with minimum effort. Business services are repair and maintenance and cleaning services.