Results-Oriented Conflict Management

Name: Results-Oriented Conflict Management
Author: Rhonda Tenenbaum

Learn to resolve conflict at work for the best results

Preview the first lesson free — get full access to all 5 lessons.

Course: On-Demand

How can you tailor your conflict management approach for the best results? Here, we'll look at approaching team conflicts with flexibility, connecting with team members with diverse personalities, and adopting the best approach to conflict navigation. We'll also go over fostering collaborative resources and using positive conflict resolution for the benefit of team performance. While there is no single approach to managing conflicts successfully, there are several strategies that can be helpful. The key is to focus only on flexible approaches to team conflicts, including communication, emotional intelligence, empathy, and creative problem-solving. Clear communication can help avoid conflict. But what does clear communication look like? Well-developed communication skills can prevent pending conflicts from rising to the surface. When someone demonstrates that they're engaged in your conversation, actively listening, they show respect. Being able to find common ground and to negotiate is another flexible approach to team conflict. Teaching positive behaviors to your team can be especially helpful, particularly for those who've never been on a team before. Possessing emotional intelligence means that you know and understand your feelings as well as the feelings of others. You know how to address the needs of those around you. How do you do this? By being adaptable, compromising, and forgiving. Having these traits makes it easier to handle conflict in teams. If you can adjust easily to situations, you demonstrate how comfortable you are around different people and circumstances. You have the ability to cooperate with your teammates and understand the value of compromise, instead of trying to get your own way. After all, working on a team means getting along with your teammates to achieve a collective goal. Treat conflicts as an opportunity to teach others that it's best to take the high road and be understanding of other's mistakes. Empathy is also a valuable trait in managing conflict. Being able to put yourself in the other person's shoes helps you to understand where that person is coming from and what motivates their decisions. Show compassion and respect each other's differences. People have diverse viewpoints. Try and learn from each other and open yourself up to change. Creative problem-solving is also beneficial when there's conflict. Consider brainstorming with your team. By encouraging them to speak freely, you may uncover inspiring ideas that can move a project forward in new ways. Invite everyone to show their creative or humorous side. Problem-solving doesn't need to be boring and dull. But in doing so, make sure you keep the discussion focused on the project and its ultimate goal.

Intermediate Provider : Rhonda Tenenbaum 5 Lessons · 16m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

This module instructs you on tailoring your conflict management approach to get the best possible results. It discusses several conflict resolution strategies you can use to reach a productive resolution.

What You'll Learn

Develop flexible approaches to handling team conflicts
Use positive conflict resolution to improve team performance
Connect with different team personalities
Adopt the right style for navigating conflict
Foster collaborative resolutions among team members
Tailor your conflict management approach to achieve productive results

Key Takeaways

Tailoring your conflict management approach helps you achieve the best possible results.
Several conflict resolution strategies can be applied to reach a productive resolution.
Positive conflict resolution can be used to improve team performance.
Adopting the right style and developing flexible approaches supports effective conflict navigation.
Connecting with different team personalities supports collaborative resolutions.

Frequently Asked Questions

What does this course teach?

This module instructs you on tailoring your conflict management approach to get the best possible results, and discusses several conflict resolution strategies you can use to reach a productive resolution.

What skills will I gain from this course?

The course builds skills in conflict management, conflict resolution, conflict transformation, and performance improvement.

What topics are covered in the lessons?

Lessons cover developing flexible approaches to team conflicts, connecting with different team personalities, adopting the right style for conflict navigation, fostering collaborative resolutions, and using positive conflict resolution to improve team performance.

What are the learning objectives?

You will learn how to develop flexible approaches to team conflicts, use positive conflict resolution to improve team performance, and connect with different team personalities.