Enjoying the preview?
This is the free first lesson. Get full access — request a demo or sign in.
Preventing Discrimination and Harassment: Hotels
Provide good hospitality while protecting yourself against discrimination and harassmentPreview the first lesson free — get full access to all 20 lessons.
Essential Provider : KnowledgeCity 20 Lessons · 1h 2m in English
Course Description
Discrimination and harassment in the workplace often manifest subtly, making them difficult to identify and address. This course equips you with the knowledge to recognize and effectively combat these behaviors. We’ll explore federal anti-discrimination laws, discuss how to implement policies that prevent harassment, and examine the role leadership plays in creating a respectful work culture.
In this Preventing Discrimination and Harassment in the Workplace course, you'll learn about the challenges hotel employees face while trying to balance guest satisfaction and personal dignity. We'll offer strategies for identifying, reporting, and preventing harassment. This course empowers you to create a harassment-free environment and develop effective reporting systems that encourage victims to come forward, ensuring a safer, more inclusive workplace. By the end of this course, you'll have the tools to confidently manage uncomfortable interactions, ensuring safety and inclusivity for staff and guests.
What You'll Learn
- Identify types of workplace harassment and discrimination, including bullying, sexual harassment, microaggressions, and online harassment
- Understand federal anti-discrimination laws and the legal responsibilities and consequences they impose
- Implement policies and reporting systems for responding to, reporting, and investigating harassment
- Create a positive, inclusive workplace culture that prevents discrimination and harassment
- Address discrimination and harassment specific to hospitality, including handling harassment from customers
- Balance professionalism with assertiveness when managing uncomfortable interactions
Key Takeaways
- Discrimination and harassment in the workplace often manifest subtly, making them difficult to identify and address.
- Effective reporting systems encourage victims to come forward, helping ensure a safer, more inclusive workplace.
- Leadership plays a key role in creating a respectful work culture and preventing harassment.
- Hotel employees face the challenge of balancing guest satisfaction with personal dignity, including dealing with harassment from customers.
- Bystander awareness and understanding retaliation are part of responding to discrimination and harassment.
Frequently Asked Questions
Who is this course for?
It is designed for hotel employees, addressing the challenges they face while trying to balance guest satisfaction and personal dignity, and equipping them to handle harassment from staff and customers alike.
What topics does this course cover?
It covers defining discrimination and harassment, bullying, sexual harassment, microaggressions and offensive speech, social media and online harassment, federal anti-discrimination laws, legal responsibility and consequences, responding to and reporting harassment, investigating reports, retaliation, bystander awareness, fostering a positive workplace culture, and harassment in hospitality.
What skills will I gain from this course?
You will develop skills in sexual harassment awareness, cultural studies, and non-discrimination, along with the tools to confidently manage uncomfortable interactions and ensure safety and inclusivity for staff and guests.
Does this course address harassment from customers?
Yes. It includes lessons on discrimination and harassment in hospitality, dealing with harassment from customers, and preventing sexual harassment in hospitality.
What does the course teach about laws?
It explores federal anti-discrimination laws and examines legal responsibility and the consequences of discrimination and harassment.
