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Monitoring Supplier Performance and Quality
Learn how to monitor supplier performance via quality audits, root cause analyses, and closing gapsPreview the first lesson free — get full access to all 6 lessons.
Intermediate Provider : Kersten Kelly-Bruner 6 Lessons · 21m in Arabic, English, Spanish
Course Description
After procurement activates a working relationship with vendors, it’s imperative to monitor supplier performance to ensure that the value promised in the initial agreement is delivered. When issues arise within an operational process, leaders seek to find out where they are coming from. To do this, they perform a root cause analysis which states that disruptions or issues in the business are linked to a specific cause. If that cause is changed or fixed, the problem dissolves as a result. One of the most important metrics in procurement is ensuring that the quality of a product is at the standard that’s expected. To guarantee that goods are reliable and function the way they are intended, procurement professionals require quality audits to be conducted. This ensures that the promises are delivered on from the supplier. In KnowledgeCity’s course, Monitoring Supplier Performance and Quality, you’ll learn how to monitor supplier performance and analyze performance data. You’ll review how to use various tools to evaluate the root cause of a problem. You’ll learn how to identify the stages of a quality audit and the various types that exist. You’ll also compare various tools to analyze training needs and gaps in quality.
What You'll Learn
- Monitor supplier performance and analyze performance data after a vendor relationship is activated
- Use various tools to evaluate the root cause of a problem
- Identify the stages of a quality audit and the various types that exist
- Compare tools used to analyze training needs and gaps in quality
- Conduct quality audits to ensure goods are reliable and function as intended
Key Takeaways
- Monitoring supplier performance helps ensure the value promised in the initial agreement is actually delivered.
- Root cause analysis links disruptions or issues in the business to a specific cause, which when fixed dissolves the problem.
- Quality is one of the most important metrics in procurement, and quality audits verify that supplier promises are delivered on.
- The course covers monitoring performance, evaluating root cause analysis, conducting quality audits, and analyzing gaps.
Frequently Asked Questions
What will I learn in this course?
You'll learn how to monitor supplier performance and analyze performance data, use various tools to evaluate the root cause of a problem, identify the stages and types of a quality audit, and compare tools to analyze training needs and gaps.
Who is this course for?
It is geared toward procurement professionals who need to monitor supplier performance and ensure product quality meets the expected standard.
What topics are covered in the lessons?
Lessons cover an Introduction, Monitoring Supplier Performance, Evaluating a Root Cause Analysis, Conducting a Quality Audit, Analyzing Gaps, and a Test Your Knowledge section.
What skills does this course help develop?
The course focuses on Quality Control, Strategic Thinking, and Risk Management.
Why is monitoring supplier performance important?
After procurement activates a working relationship with vendors, monitoring supplier performance ensures the value promised in the initial agreement is delivered and that product quality meets the expected standard.
Professional Certifications and Continuing Education Units (CEUs)
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
