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Cross-Cultural Competence
Learn the basics of culture and cross-cultural competencePreview the first lesson free — get full access to all 6 lessons.
Beginner Provider : Erin Shankie 6 Lessons · 17m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
Everyone brings a unique set of dynamics to the workplace, which comes from the culture or cultures they are a part of. Cultural components determine how we behave, what we value, and what our beliefs are. A person’s culture provides them with unique characteristics that affect who they are as individuals. Knowing how cultures and combinations of cultural characteristics can effectively interact is known as cross-cultural competence. Having cross-cultural competence means keeping an open mind and maintaining a positive attitude toward other cultures. This includes using generalizations to learn more about cultures and avoiding cultural stereotypes.
In these lessons on Cross-Cultural Competence, you will learn the basic definition of culture. Then you will learn how to understand and acknowledge that different cultures have a variety of approaches and perspectives in the workplace. You’ll discover how to become more aware of a culture’s patterns and assess and develop your cross-cultural competence.
What You'll Learn
- Define culture and cross-cultural competence
- Identify the difference between cultural generalizations and stereotypes
- Explore and assess your own cross-cultural competence
- Recognize how different cultures bring varied approaches and perspectives to the workplace
- Explain the difference between diversity and culture
- Develop greater awareness of a culture's patterns
Key Takeaways
- A person's culture shapes how they behave, what they value, and what they believe, giving them characteristics that affect who they are as individuals.
- Cross-cultural competence is knowing how cultures and combinations of cultural characteristics can effectively interact.
- Having cross-cultural competence means keeping an open mind and maintaining a positive attitude toward other cultures.
- Cross-cultural competence includes using generalizations to learn more about cultures while avoiding cultural stereotypes.
Frequently Asked Questions
What will I learn in this course?
You will learn the basic definition of culture, understand that different cultures have a variety of approaches and perspectives in the workplace, become more aware of a culture's patterns, and assess and develop your cross-cultural competence.
What is cross-cultural competence?
Cross-cultural competence is knowing how cultures and combinations of cultural characteristics can effectively interact. It means keeping an open mind and maintaining a positive attitude toward other cultures, using generalizations to learn about cultures while avoiding stereotypes.
What topics do the lessons cover?
The lessons cover an introduction, defining culture, what cross-cultural competence is, culture and personality (stereotypes vs. generalizations), assessing and developing your cross-cultural competence, and a test your knowledge section.
What skills does this course help build?
The course supports skills including cultural sensitivity, intercultural competence, cross-cultural studies, cultural competency training, cultural diversity, and cultural literacy.
Professional Certifications and Continuing Education Units (CEUs)
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
