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Approaching Potential Customers
Achieve greater success through your greetings and customer engagementPreview the first lesson free — get full access to all 5 lessons.
Beginner Provider : Steve Young 5 Lessons · 11m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
The timing of your customer greeting sets the tone for the rest of their shopping experience. It’s important to greet customers as soon as they enter the store, but not so immediately that it feels overwhelming or intrusive. But how do you do that? And how do you make an experience that your customers will remember?
In this course, we discuss the timing of how you greet customers, as well as the space and distance to maintain. You’ll learn how to create unique, memorable greetings for customers. We also explore the concept of the continual greeting, how it can improve the customer experience, and best practices on how to make regular, pleasant contact throughout your customer’s visit.
What You'll Learn
- Use time and space strategically to connect with customers
- Create memorable, unique greetings that make your store stand out
- Apply the technique of continuously greeting customers throughout their visit
- Maintain appropriate timing, space, and distance when approaching customers
- Improve the customer experience through regular, pleasant contact
Key Takeaways
- The timing of your customer greeting sets the tone for the rest of their shopping experience.
- Customers should be greeted as soon as they enter the store, but not so immediately that it feels overwhelming or intrusive.
- Maintaining the right space and distance is part of greeting customers effectively.
- The continual greeting involves making regular, pleasant contact throughout a customer's visit and can improve the customer experience.
- Creating unique, memorable greetings helps people remember your store.
Frequently Asked Questions
What does this course cover?
It covers the timing of how you greet customers, the space and distance to maintain, how to create unique and memorable greetings, and the concept of the continual greeting with best practices for making regular, pleasant contact throughout a customer's visit.
What skills will I gain from this course?
You'll build skills in greeting customers, customer experience improvement, customer interaction management, customer marketing, customer service training, and knowing your customer.
What lessons are included?
The course includes Introduction, Timing and Space, Creating a Memorable Greeting, The Power of Continual Greeting, and a Test Your Knowledge assessment.
What is a continual greeting?
It is the practice of making regular, pleasant contact with customers throughout their visit, which can improve the customer experience.
