Enjoying the preview?
This is the free first lesson. Get full access — request a demo or sign in.
Understanding Skills Gap Analysis
Spot and fix the gaps holding your team back.Preview the first lesson free — get full access to all 7 lessons.
Intermediate Provider : KnowledgeCity 7 Lessons · 21m in Arabic, English, Spanish
Course Description
In this Understanding Skills Gap Analysis course, you’ll learn how to identify the gap between what your team can do and what your business needs. You’ll explore what a skills gap looks like, why it happens, and how it affects individuals, teams, and entire companies.
The course highlights moments when a gap analysis is most crucial, such as during tech upgrades, compliance changes, or performance declines. You’ll discover how outdated training, new job demands, or missed certifications can slow your team down and impact morale and customer experience.
Through real-world stories, including how a regional airline lost millions due to one missed skill gap, you’ll see what happens when issues go unnoticed.
You’ll learn how to recognize early warning signs and explore how a well-timed skills gap analysis can help you respond before problems grow. By the end, you’ll be ready to use this tool to make better workforce decisions and keep your team strong and future-ready.
What You'll Learn
- Define what a skills gap is and how it affects business performance
- Identify when to conduct a skills gap analysis, such as during tech upgrades, compliance changes, or performance declines
- Recognize early warning signs of individual and team-level skill gaps
- Explain how skills gaps affect morale, retention, and customer experience
- Analyze real-world cases to understand the cost of missing skills
- Apply skills gap analysis to make better workforce decisions and keep your team future-ready
Key Takeaways
- A skills gap is the difference between what a team can do and what the business needs, and it can affect individuals, teams, and entire companies.
- A skills gap analysis is most crucial during moments such as tech upgrades, compliance changes, or performance declines.
- Outdated training, new job demands, or missed certifications can slow a team down and impact morale and customer experience.
- Recognizing early warning signs and running a well-timed skills gap analysis helps you respond before problems grow.
- Real-world cases, such as a regional airline that lost millions due to one missed skill gap, show the cost of leaving skills gaps unnoticed.
Frequently Asked Questions
What will I learn in this course?
You'll learn how to identify the gap between what your team can do and what your business needs, what a skills gap looks like, why it happens, when a gap analysis is most crucial, how to recognize early warning signs, and how to use a skills gap analysis to make better workforce decisions.
When is a skills gap analysis most important?
The course highlights that a gap analysis is most crucial during moments such as tech upgrades, compliance changes, or performance declines.
Does this course use real-world examples?
Yes. It uses real-world stories, including how a regional airline lost millions due to one missed skill gap, to show what happens when issues go unnoticed.
What topics do the lessons cover?
Lessons include Defining Skills Gap Analysis, the Role of Skills Gap Analysis in Workforce Planning, Key Components and Terminology, and Types of Skills Gaps, with knowledge checks along the way.
Professional Certifications and Continuing Education Units (CEUs)
HR Certification Institute® (HRCI®)
Recertification Credits: 0.5
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
