Fostering a Conflict-Competent Workplace

How can you more effectively resolve conflicts in your workplace? How can you detect them when they occur? Creating a culture of open communication is key; after all, if your employees don’t feel comfortable sharing what’s bothering them, how can conflicts ever be recognized, understood, and resolved? By fostering an environment of psychological safety, your employees will have access to channels where they can share and receive feedback. Understanding your role in conflict transformation can help you empower your employees to play an active role in conflict transformation as well; together, you can work to create a positive work environment that stimulates growth.

In this course, we’ll discuss ways you can improve positive communication and trust in your organization. We’ll go over the importance of constructive feedback and empathy in improving employee mental health. We’ll also consider how you can better understand your role in conflict transformation, allowing you to prevent and intervene in conflicts before they escalate.