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KnowledgeCity

Handling Anger

Discover new skills to help manage anger appropriately
Preview the first lesson free — get full access to all 5 lessons.
Course: On-Demand
Provider Chris Peralta  5 Lessons ·  13m  in Arabic, German, English, Spanish, French, Portuguese, Chinese 

Course Description

While anger is a common and natural part of being human, everyone has their own unique tolerances and triggers that lead to feelings of anger. Anger doesn’t arise from nothing; and by exploring your own history with anger, you can better anticipate when your anger is escalating. Acknowledging when you’re getting angry is insightful, but you can also develop skills to effectively deal with your anger. This is crucial to improving your self-awareness and relationships within and outside the work environment.

In this course, Handling Anger, we’ll discuss ways to explore our anger, our sensitivities to it, and they ways we express it. We’ll go over some basic techniques to use when you find your anger escalating, as well as techniques for dealing with any colleagues who express their anger inappropriately.

What You'll Learn

  • Understand your personal anger sensitivities and triggers
  • Recognize and acknowledge when your anger is escalating
  • Manage your own anger before and as it occurs
  • Apply de-escalation techniques to handle confrontation
  • Handle anger expressed inappropriately by coworkers

Key Takeaways

  • Anger is a common and natural part of being human, but everyone has their own unique tolerances and triggers.
  • Anger does not arise from nothing; exploring your own history with anger helps you anticipate when it is escalating.
  • Acknowledging when you are getting angry builds insight, and you can develop skills to deal with that anger effectively.
  • Managing anger is crucial to improving self-awareness and relationships both within and outside the work environment.
  • The course covers basic techniques for escalating anger and techniques for dealing with colleagues who express anger inappropriately.

Frequently Asked Questions

What will this course teach me?

The course discusses ways to explore your anger, your sensitivities to it, and the ways you express it. It covers basic techniques to use when your anger is escalating, as well as techniques for dealing with colleagues who express their anger inappropriately.

Who is this course for?

It is for anyone wanting to improve their self-awareness and relationships within and outside the work environment by better understanding and managing anger.

What topics or lessons are included?

Lessons include Introduction, Acknowledging Anger Problems and Triggers, Managing Your Own Anger, Dealing With Anger From Others, and Test Your Knowledge.

What skills will I gain?

Skills covered include Handling Confrontation, Anger Management, De-escalation Techniques, Escalation Procedures, Sensitivity Training, and Counseling Techniques.