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Communication After a Crisis
Learn effective techniques for recovering from a crisis.Preview the first lesson free — get full access to all 5 lessons.
Advanced Provider : Erica Zacharie 5 Lessons · 16m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
In today’s business environment, crises are an inevitable part of a company’s lifecycle. After a stressful crisis, some companies choose to quickly move on in the hope that people will forget any failures or mistakes made. This is not a helpful or useful route to take. Companies can make themselves less vulnerable to crises by reviewing and evaluating their performance and communications during a crisis, and using this analysis to develop better business policies, practices, and procedures for the future.
In these lessons on Communication After a Crisis, you’ll learn how you can offer trauma-informed support to those who have been affected by a crisis. You’ll also explore how to become a truthful, candid, and supportive leader who uses empathy to maintain open communication and positive working relationships with stakeholders after a crisis. You’ll learn how to conduct post-crisis analysis and review processes, and how you can use the information gathered in these processes to develop better crisis response and communication policies for the future.
What You'll Learn
- Offer trauma-informed support to those who have been affected by a crisis
- Apply empathetic leadership and communication to maintain open communication and positive working relationships with stakeholders
- Conduct post-crisis analysis and review processes (post-mortem)
- Use information gathered from review processes to develop better crisis response and communication policies
- Continue communication and plan for the future after a crisis
Key Takeaways
- Crises are an inevitable part of a company's lifecycle, and quickly moving on in the hope people forget mistakes is not a helpful or useful route to take.
- Companies can make themselves less vulnerable to crises by reviewing and evaluating their performance and communications during a crisis.
- Analysis of crisis performance can be used to develop better business policies, practices, and procedures for the future.
- Being a truthful, candid, and supportive leader who uses empathy helps maintain open communication and positive working relationships with stakeholders after a crisis.
- Information gathered in post-crisis analysis and review processes can be used to develop better crisis response and communication policies.
Frequently Asked Questions
What will I learn in this course?
You'll learn how to offer trauma-informed support to those affected by a crisis, how to use empathetic leadership and communication, and how to conduct a post-mortem for crisis analysis and review.
What topics does this course cover?
The course covers offering support after a crisis, continuing communication, and crisis review and future planning, along with an introduction and a knowledge test.
How can reviewing a crisis benefit a company?
By reviewing and evaluating performance and communications during a crisis, companies can make themselves less vulnerable to crises and use the analysis to develop better business policies, practices, and procedures for the future.
How is leadership communication addressed after a crisis?
The course explores how to become a truthful, candid, and supportive leader who uses empathy to maintain open communication and positive working relationships with stakeholders after a crisis.
Professional Certifications and Continuing Education Units (CEUs)
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
