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Tips for Being Assertive but Likable
Learn how to be confident when asserting opinionsPreview the first lesson free — get full access to all 5 lessons.
Beginner Provider : Tremika Cleary 5 Lessons · 11m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
"Where do you draw the line between “assertive” and “aggressive”? There's no perfect script to follow when speaking your mind at work or resolving issues between you and your coworkers. When you’re communicating assertively, you can be calm and confident without being cocky. Additionally, you can learn ways to bring up issues with others without placing the blame and responsibility on them. And although the word “no” has a negative connotation, it’s important to say “no” when you need to. It isn’t rude to decline responsibilities you can’t take on, and doing so sets necessary boundaries.
In this course, Tips for Being Assertive but Likable, you will learn how to be confident and calm without being aggressive, paying attention to your body language and tone of voice. You will also practice using “I” statements and learn the importance of answering “no”. By the end of this course, you will have the skills to be more assertive at work without sacrificing being likable.
What You'll Learn
- Distinguish between being confident and being cocky when communicating at work
- Project confidence both verbally and nonverbally through body language and tone of voice
- Use "I" statements instead of "you" statements to raise issues without placing blame
- Apply strategies for saying "no" and declining responsibilities you can't take on
- Stay calm and assertive without becoming aggressive
Key Takeaways
- Communicating assertively means being calm and confident without being cocky or aggressive.
- Body language and tone of voice play a key role in projecting confidence nonverbally.
- Using "I" statements lets you bring up issues without placing blame and responsibility on others.
- Saying "no" is not rude; declining responsibilities you can't take on sets necessary boundaries.
- The course helps you become more assertive at work without sacrificing being likable.
Frequently Asked Questions
What will I learn in this course?
You will learn how to be confident and calm without being aggressive, how to pay attention to your body language and tone of voice, how to use "I" statements, and the importance of saying "no" when needed.
What is the difference between being assertive and being aggressive in this course?
The course teaches that communicating assertively means being calm and confident without being cocky, and it covers the difference between being confident and cocky as well as ways to raise issues without placing blame on others.
What topics or lessons does the course cover?
The course includes the lessons Introduction, Be Confident and Calm, Use "I" Statements, Nicely Saying "No", and a Test Your Knowledge section.
Will this course help me say "no" at work?
Yes. The course explains that it isn't rude to decline responsibilities you can't take on, that saying "no" sets necessary boundaries, and it includes a lesson on nicely saying "no" plus strategies for saying "no" when needed.
Professional Certifications and Continuing Education Units (CEUs)
Project Management Institute (PMI®)
Professional Development Units (PDUs): 0.25
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