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Return on Investment (ROI)
Enhance your knowledge of return on investment (ROI)Preview the first lesson free — get full access to all 5 lessons.
Intermediate Provider : Erin Donovan 5 Lessons · 13m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
Return on investment—or ROI—is an essential financial calculation a business owner can use to show the impact of their spending. ROI evaluates spending and profitability. With ROI numbers, a leader can make the case for investment—or steer away from it—and clearly outline the impact of every spending decision. Understanding the factors of ROI is hence critical to building long-term success and the resiliency of any organization. It provides a strong reference point when potential investments are under discussion. When used efficiently, ROI can also guide decision-making for additional resources, training, and personnel.
In this course on Return on Investment (ROI), you’ll learn about the importance of ROI—and how to interpret it. You’ll be able to apply the formula to calculate ROI and show how it can have a positive impact on customer service. It’s one of the most important tools in any business leader’s kit.
What You'll Learn
- Define return on investment (ROI) and explain its importance
- Understand how ROI is calculated
- Apply the ROI formula to evaluate spending and profitability
- Apply ROI to customer service to show its positive impact
- Interpret ROI numbers to make the case for or against an investment
Key Takeaways
- ROI is an essential financial calculation a business owner can use to show the impact of their spending by evaluating spending and profitability.
- With ROI numbers, a leader can make the case for an investment or steer away from it and clearly outline the impact of every spending decision.
- Understanding the factors of ROI is critical to building long-term success and the resiliency of any organization.
- When used efficiently, ROI can guide decision-making for additional resources, training, and personnel.
- ROI can be applied to show a positive impact on customer service, making it one of the most important tools in a business leader's kit.
Frequently Asked Questions
What will I learn in this Return on Investment (ROI) course?
You will learn to define return on investment (ROI), understand how ROI is calculated, and apply ROI to customer service. The course also covers the importance of ROI and how to interpret it.
Who is this course for?
It is aimed at business leaders and owners who want to use ROI to evaluate spending and profitability, make the case for investments, and outline the impact of spending decisions.
What topics or lessons does the course cover?
The course includes an Introduction, What Is Return on Investment (ROI)?, Calculating and Using ROI, The Role of Customer Service in ROI, and a Test Your Knowledge section.
Why is understanding ROI important?
Understanding the factors of ROI is critical to building long-term success and the resiliency of any organization, and it provides a strong reference point when potential investments are under discussion.
Professional Certifications and Continuing Education Units (CEUs)
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
