Enjoying the preview?
This is the free first lesson. Get full access — request a demo or sign in.
Quality Awareness
Increase customer satisfaction by developing quality awareness.Preview the first lesson free — get full access to all 54 lessons.
Beginner Provider : Sharon Chambers 8 chapters · 54 Lessons · 1h 56m in Arabic, English, Spanish
Course Description
Learn how quality can be measured and how it can enhance your business in this course on “Quality Awareness.” Ensuring the quality of your product and services means building and retaining the loyalty of your customers. This course will help you achieve quality awareness to make your business successful. It will help you be competitive, improve outcomes and products, and reduce costs.
Establish grit and be able to easily adapt to change as you learn organizational culture, change cycles, and success factors for effective change management covered in this course. This training will cover tools like KPIs, or Key Performance Indicators, that help you evaluate your company’s success at reaching targets. You will learn how to ensure customer satisfactions and meet consumer expectations. Gain a better understanding of the eight forms of waste and how it affects businesses, and learn the concepts of waste reduction to reduce costs.
What You'll Learn
- Discover how quality is measured and how it impacts business success
- Increase customer satisfaction and meet customer expectations through quality awareness
- Solve quality issues using root cause analysis and preventive actions
- Apply Key Performance Indicators (KPIs) to evaluate success at reaching targets
- Identify the eight forms of waste and apply waste-reduction concepts to reduce costs
- Build customer loyalty and enhance the bottom line
Key Takeaways
- Ensuring the quality of products and services helps build and retain customer loyalty.
- Quality awareness can make a business more competitive, improve outcomes and products, and reduce costs.
- Key Performance Indicators (KPIs) help evaluate a company's success at reaching its targets.
- Understanding the eight forms of waste and waste-reduction concepts helps reduce business costs.
- Root cause analysis and preventive actions can be used to solve quality issues.
Frequently Asked Questions
What will I learn in the Quality Awareness course?
You will learn how quality is measured and how it impacts business, how to increase customer satisfaction and meet customer expectations, how to solve quality issues with root cause analysis and preventive actions, and how to enhance the bottom line and build customer loyalty.
Does this course cover tools for measuring business performance?
Yes. The course covers Key Performance Indicators (KPIs), which help you evaluate your company's success at reaching targets, along with the cost of poor quality and performance data.
Does the course address waste and cost reduction?
Yes. You will gain a better understanding of the eight forms of waste and how they affect businesses, and learn the concepts of waste reduction to reduce costs.
How does quality relate to customers in this course?
The course focuses on customer satisfaction and meeting consumer expectations, covering customer focus, understanding customer requirements, and customer measurement of performance, with the goal of building and retaining customer loyalty.
What topics does the course cover on the history of quality?
The course includes a brief history of quality featuring William Edward Deming, Joseph M. Juran, Malcolm Baldridge Jr., Kaoru Ishikawa, Shigeo Shingo, and Eliyahu Moshe Goldratt, along with quality awards.
Professional Certifications and Continuing Education Units (CEUs)
International Institute of Business Analysis (IIBA®)
