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Conflict Resolution: Office
Learn to recognize and resolve conflicts in the office.Preview the first lesson free — get full access to all 6 lessons.
Intermediate Provider : KnowledgeCity 6 Lessons · 12m in English
Course Description
Workplace conflict can quickly become damaging and disruptive to your entire office. Teaching your team how to deal with these conflicts in an efficient and respectful manner ensures work can run smoothly. The key to these team training solutions is demonstrating how to address these conflicts in a calm, unemotional manner. The course also highlights the method of finding collaborative opportunities. This allows all parties involved to resolve the conflict by working together.
What You'll Learn
- Understand the nature and causes of conflict in the workplace
- Identify responses that can make conflicts worse
- Resolve workplace conflicts effectively and respectfully
- Handle a confrontation in a calm, unemotional manner
- Find collaborative opportunities so all parties resolve conflict by working together
Key Takeaways
- Workplace conflict can quickly become damaging and disruptive to an entire office.
- Addressing conflicts in a calm, unemotional manner is key to resolving them.
- Finding collaborative opportunities allows all parties to resolve conflict by working together.
- Teaching a team to handle conflicts efficiently and respectfully helps work run smoothly.
Frequently Asked Questions
Who is this course for?
It is a team training solution for teams and offices that want to learn how to deal with workplace conflicts in an efficient and respectful manner.
What does this course cover?
It covers understanding conflict in the workplace, responses that can make things worse, resolving conflicts effectively, and how to handle a confrontation.
What skills will I gain?
You will build skills in handling confrontation, conflict management, conflict resolution, employee conflict resolution, negotiation, and organizational conflict.
What approach does the course teach for resolving conflict?
It demonstrates how to address conflicts in a calm, unemotional manner and highlights finding collaborative opportunities so all parties can resolve the conflict by working together.
How is the course structured?
The course is organized into lessons: Introduction, Understanding Conflict in the Workplace, Responses that Can Make Things Worse, Resolving Conflicts Effectively, How to Handle a Confrontation, and Review.
