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KnowledgeCity

Managing Abuse in Customer Support

Learn how to manage customer aggression with clarity, control, and confidence under pressure.
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Course: On-Demand
Provider :  KnowledgeCity  5 Lessons ·  13m  in English 

Course Description

In this course on Managing Abuse in Customer Support, you’ll learn how to address escalating behavior and set boundaries that protect safety. You’ll explore how to apply verbal and non-verbal strategies to guide conversations toward resolution. You’ll even discover when to disengage and follow company protocols to keep interactions safe.